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Naxterra's avatar
Naxterra
Dedicated Contributor
3 years ago

Microsoft account setup for Passkey

Hello How can I save Passkey for my personal and business Microsoft accounts? For my personal account I went to https://account.live.com/proofs/manage/additional then Add then selected Windows dev...
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mpinoc's avatar
mpinoc
New Contributor
5 hours ago

I know this is an old discussion, but I did find it in a search, and just in case someone else comes across it...

The error you were receiving, I assume was for your "business" account you mentioned.  Up until November 2025, Microsoft was blocking "syncable" passkey setup for the M365 (aka "business") accounts.  You could only set them up prior to 11/2025 for "personal" accounts.

Previously, when trying to setup M365 passkey in 1Password it would give you the "Were sorry, we ran into a problem" generic error message that you included.  Even if the passkey was stored successfully within 1Password itself.

But, now as of 11/2025 "syncable" passkeys are in "preview" for M365.  So you can now set them up for M365 accounts.  But only if an Administrator for your company joins the Passkey Preview via the Tenant's Entra ID "Authentication Methods" settings.  Once they join the preview, then "Passkey" will appear as an option for your new MFA, and it will successfully create the passkey without that generic error message anymore.