Mouse scroll wheel not working when 1Password 8 is open
Hello!
I'm having this weird issue that every time I open 1Password 8 app my mouse (MX Master 3) scroll wheel stop working.
I took a screenshot from the Logi Options+ app saying that the problem...
I'm having this weird issue that every time I open 1Password 8 app my mouse (MX Master 3) scroll wheel stop working.
I hadn't been able to reproduce this for a long time. Then I switched the connection for my MX Master 3 mouse from the RF dongle to Bluetooth (to troubleshoot an unrelated issue) and started seeing the "no scrolling" problem quite regularly. The team made some tweaks based on these findings, and those tweaks are available in the 80600056 nightly build. We would really appreciate it if you could give this build a try and see if the problems with scrolling persist.
Please note that this fix will not fix scrolling while editing an item inside of 1Password, but should help prevent 1Password from blocking scrolling while running in the background, on the lock screen.
To workaround the issue with scrolling while actively using 1Password I would suggest trying the USB RF dongle included with the mouse, rather than connecting via Bluetooth. It seems whatever Logitech is doing to make scrolling work while connected via Bluetooth is incompatible with Secure Input. That isn't something that we would be able to address directly on our end, other than by discontinuing our use of Secure Input (which is a non-starter). Secure Input is one of the important layers of protection 1Password has against key loggers.
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scroll wheel not working when 1Password 8 is open","id":"message:143100","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:143100","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:143100"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:143100"},"body@stripHtml({\"truncateLength\":200})":" Hello! \n\n I'm having this weird issue that every time I open 1Password 8 app my mouse (MX Master 3) scroll wheel stop working. \nI took a screenshot from the Logi Options+ app saying that the problem...","body@stringLength":"1099","rawBody":"
Hello!
\n\n
I'm having this weird issue that every time I open 1Password 8 app my mouse (MX Master 3) scroll wheel stop working. \nI took a screenshot from the Logi Options+ app saying that the problem is with 1Password. \n
\n\n
It's in Portuguese, but it says \"1Password is preventing the device from being recognized. Restart 1Password or your computer to fix the error\" \nIt started with the recent versions of 1Password app.
I'm having this weird issue that every time I open 1Password 8 app my mouse (MX Master 3) scroll wheel stop working. \nI took a screenshot from the Logi Options+ app saying that the problem is with 1Password. \n
\n\n
It's in Portuguese, but it says \"1Password is preventing the device from being recognized. Restart 1Password or your computer to fix the error\" \nIt started with the recent versions of 1Password app.
"},"Conversation:conversation:143100":{"__typename":"Conversation","id":"conversation:143100","solved":false,"topic":{"__ref":"ForumTopicMessage:message:143100"},"lastPostingActivityTime":"2022-03-01T07:07:31.000-08:00","lastPostTime":"2022-03-01T07:07:31.000-08:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:143100":{"__typename":"ModerationData","id":"moderation_data:143100","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNDMxMDAtMTEyODlpNzY1RDA3MTNDNzAxOEY0OA?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNDMxMDAtMTEyODlpNzY1RDA3MTNDNzAxOEY0OA?revision=1","title":"24uuofem5ivq.png","associationType":"BODY","width":400,"height":454,"altText":null},"Revision:revision:143100_1":{"__typename":"Revision","id":"revision:143100_1","lastEditTime":"2022-01-22T14:55:48.000-08:00"},"ForumReplyMessage:message:143105":{"__typename":"ForumReplyMessage","id":"message:143105","conversation":{"__ref":"Conversation:conversation:143100"},"author":{"__ref":"User:user:126"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:143100/message:143105","revisionNum":1,"uid":143105,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Mouse scroll wheel not working when 1Password 8 is open","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:143105"},"parent":{"__ref":"ForumTopicMessage:message:143100"},"body":"
Hi all,
\n\n
\n
I'm having this weird issue that every time I open 1Password 8 app my mouse (MX Master 3) scroll wheel stop working.
\n
\n\n
I hadn't been able to reproduce this for a long time. Then I switched the connection for my MX Master 3 mouse from the RF dongle to Bluetooth (to troubleshoot an unrelated issue) and started seeing the \"no scrolling\" problem quite regularly. The team made some tweaks based on these findings, and those tweaks are available in the 80600056 nightly build. We would really appreciate it if you could give this build a try and see if the problems with scrolling persist.
\n\n
Please note that this fix will not fix scrolling while editing an item inside of 1Password, but should help prevent 1Password from blocking scrolling while running in the background, on the lock screen.
\n\n
To workaround the issue with scrolling while actively using 1Password I would suggest trying the USB RF dongle included with the mouse, rather than connecting via Bluetooth. It seems whatever Logitech is doing to make scrolling work while connected via Bluetooth is incompatible with Secure Input. That isn't something that we would be able to address directly on our end, other than by discontinuing our use of Secure Input (which is a non-starter). Secure Input is one of the important layers of protection 1Password has against key loggers.
\n\n
Thank you!
\n\n
Ben
","body@stringLength":"1445","rawBody":"
Hi all,
\n\n
\n
I'm having this weird issue that every time I open 1Password 8 app my mouse (MX Master 3) scroll wheel stop working.
\n
\n\n
I hadn't been able to reproduce this for a long time. Then I switched the connection for my MX Master 3 mouse from the RF dongle to Bluetooth (to troubleshoot an unrelated issue) and started seeing the \"no scrolling\" problem quite regularly. The team made some tweaks based on these findings, and those tweaks are available in the 80600056 nightly build. We would really appreciate it if you could give this build a try and see if the problems with scrolling persist.
\n\n
Please note that this fix will not fix scrolling while editing an item inside of 1Password, but should help prevent 1Password from blocking scrolling while running in the background, on the lock screen.
\n\n
To workaround the issue with scrolling while actively using 1Password I would suggest trying the USB RF dongle included with the mouse, rather than connecting via Bluetooth. It seems whatever Logitech is doing to make scrolling work while connected via Bluetooth is incompatible with Secure Input. That isn't something that we would be able to address directly on our end, other than by discontinuing our use of Secure Input (which is a non-starter). Secure Input is one of the important layers of protection 1Password has against key loggers.
\n\n
Thank you!
\n\n
Ben
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