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keithodland's avatar
keithodland
New Contributor
2 years ago

My 1P password opens all vaults on iOS application but only unlocks my vault on Safari Extension

If I use my master password on the 1P (8.10.26) app on my Mac (14.3.1) but when I use Safari (2.20.0), only my vault opens, not the vaults from my Mom and Dad's account (two different accounts) of wh...
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1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello keithodland, thank you for contacting us.

Just so I understand the situation correctly, you have three different accounts signed in to the 1Password desktop app on your Mac and all vaults are appearing as expected there but they aren't appearing in 1Password for Safari?

Are you able to check if the same problem happens on a different browser with the 1Password extension installed?

Are all vaults enabled in 1Password for Safari? Here's how to check:

  1. Open Safari, right-click the 1Password icon in Safari's toolbar and select "Settings".
  2. In the Accounts & Vaults section, are all accounts and vaults unlocked and enabled?

Looking forward to hearing back.

-Evon