Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Name and password not being filled in (Wordpress site)

I have been using 1Password for many years now and am basically very happy with it. Suddenly out of the blue, I have an issue with name and password filling that I have not seen before. On just o...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Thank you for getting back to me @DTC57, as I am unable to access the page can you send over some page details so I can pass this on to our development team for further investigation? Here's how:

  1. Navigate to the page with the filling issue.
  2. Right click the 1Password icon in your browser toolbar.
  3. Click Help and choose Collect Page Structure.
  4. 1Password will save a .json file to your "Downloads" folder.
  5. Attach the downloaded .json file to an email addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!