Forum Discussion

dero's avatar
dero
New Contributor
2 years ago

Native messaging between Brave extension and the host app is not working

I've tried to figure out why the 1Password extension in Brave is unable to communicate with the 1Password host app for a long time today. Now I give up and kindly ask for help. When I add the exte...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
12 months ago

Hello, dero. Thank you for reaching out. I'm sorry about the app integration problem you are encountering with 1Password.

So that I can take a closer look at the issue you are experiencing with the 1Password desktop app communicating with 1Password in the browser, I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/148759
  • Your forum username: dero
  • A diagnostics report from the 1Password desktop app and the 1Password extension:
  • First, please recreate the issue you are experiencing.
  • Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> https://support.1password.com/diagnostics/
  • Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

Dunecat,

If you're encountering the same problem as dero, I encourage you to send us an email and follow the steps I've outlined above. The team and I are happy to investigate the issue you're experiencing.

-Evon