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finwe's avatar
finwe
Super Contributor
3 years ago

New 1Password extension laggy and not showing progress

When creating, filling and saving new generated passwords in Firefox with the current extension, all actions take a lot of time and there is no indication the program is working in the background (wh...
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Former Member's avatar
Former Member
3 years ago

Hey finwe, sorry for the issues you're seeing with 1Password in Firefox. The behavior that you've described does not sound right at all. I have a few questions:

  1. In an earlier post, I saw that you had 1Password 8. Are you using 1Password 7.9.8 on a different computer?
  2. As a note, 1Password 7.9.8 is not the latest version of 1Password 7. Older versions of the app could cause issues, esp if connected to the extension. Could you make sure to update your app to 1Password 7.9.9 or upgrade it to 1Password 8?
  3. Do the issues with 1Password occur on a specific website or all websites?
  4. Can you create and fill a test login on our https://fill.dev/form/login-simple and see if the same issue happens there?
  5. Do you have any other extensions in Firefox?
  6. Do you use a proxy or VPN?

Looking forward to hearing from you again.