Forum Discussion

Ronso's avatar
Ronso
Frequent Contributor
9 months ago
Solved

New Feature "Expiry date" - Where is the alert?

I would like to know if I just don't understand it or if it doesn't work.

I have added a date to an item and set an alarm for the day before.

But no alarm appears on the day of the alarm?!

I can only see that the item is expiring or about to expire when I navigate to the item itself or look in the watchtower.

However, I understand "alert" to mean something else.

My expectation is that there is either a notification from 1Password or I at least get some kind of indication on the main screen, e.g. a newly introduced category "expired" with a red 1 on it or something.

Is there anything else planned, as I don't find it very helpful as it is now.

  • Hi Ronso,

    I'm sorry that the "alert" is expected only in the item details view or the Watchtower section currently. I understand it might be ignored easily.

    Therefore, I shared your feedback and filed a feature request accordingly for our team to improve the feature. Thank you for bringing it to our attention. 

    -Kevin

32 Replies

  • mygoodness's avatar
    mygoodness
    Occasional Contributor

    Hey, Tommy, Yes, please remind whomever that this request to change the Watchtower hidden "alert" method to just about anything else...preferably something that is obvious to the user... is still important.  Thanks.

  • Backspaze's avatar
    Backspaze
    Dedicated Contributor

    kevin_li​ if I recall correctly, previously, you'd add a vote to the feature request for every forum user who added an "I'm interested" comment to a feature request in the forum. Do you still do that?

    If possible, a better way might be to implement some kind of voting system in the forum. If that's not possible, the thumbs up could be used for voting, but then you'd also have to regularly check the likes, or build an automated solution for that.

    Anyway, I've added a like to the original post, as I stumbled upon this thread when I found out today that the alert is not really an alert. I want a alert notification, and preferably with options for app notification, email notification or an option to enable both at the same time.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator

      Backspaze​ 

      Thanks for the feedback regarding push and email alerts for expiry dates! I've filed it with the team internally. 🙂

      All feedback is shared with, and considered by, our product team.  We don't have a public voting system for feature requests since that could give the wrong impression that features are built only based on what has the most "votes" at a given time. Voting systems are also prone to being gamed. Discussions such as this allow us to better understand the need for specific features.

      -Dave

      PB-50105798

      • EdO1Password's avatar
        EdO1Password
        New Contributor

        hi 1P_Dave​, Good news you've shared this feedback with the product team. It's something that could be extremely useful for customers alike in terms of API management.
        Apart from here, Is this anyway we can monitor the progress of this being rolled out as a feature ?
        Having alert notification would be great but also sent as an event which can then be monitored through a SIEM.

  • wingardium's avatar
    wingardium
    New Contributor

    I registered an account to start a thread on this and luckily it’s already done. Sorely agree that a push notification or email would be best, there is a large gap in expectation

    • 1P_SimonH's avatar
      1P_SimonH
      Icon for Community Manager rankCommunity Manager

      Hi wingardium,

      I appreciate you signing up to add your vote! I've shared your feedback with our Product team.

       

      ref: PB-49463554

  • mygoodness's avatar
    mygoodness
    Occasional Contributor

    Yes, have to agree, simply posting the alert in WatchTower is not really an alert.  Users have to think/remember to proactively look in WT to find the alert.  Most folks probably don't interact with WT daily. Might as well go to the item in question to see if it's reached the expiration date. 

    What we need is a popup, or banner that activates when the expiration date arrives.  That is, no user interaction should be required.

    While I do appreciate the attempted improvement, it really needs a bit more work.  Thanks.

    • Ronso's avatar
      Ronso
      Frequent Contributor

      The Watchtower alerts make it easy for you to stay on top of expiring items and update your credentials and important documents in time, helping you keep your accounts secure and compliant without needing to manually track expiry dates anymore.

      that is from the latest blog post. But what if I forgot to look into the Watchtower 😅

      We definitely need true Alert 💪

    • jimthing's avatar
      jimthing
      Dedicated Contributor

      Or even better, just an alert notification option somewhere (either globally or preferably per alert). If reminder chosen, pick alert option: 

      • Notification
      • Email > add em <add email address>

       

      Some users prefer emails to app notifications, so ideally a choice would be nice. 

      _________________

      Before all that though... the date entry format needs to be fixed, as it remains always set as US format (mm/dd/yyyy) which can cause confusion on date entry fields for all users using another date format (eg. dd/mm/yyyy) in System Settings. 

  • phillipc's avatar
    phillipc
    Occasional Contributor

    Just realising this now. Please work on this one and implement ASAP, its a sorely missed opportunity to manage credential lifecycles effectively.

    • 1P_Tommy's avatar
      1P_Tommy
      Icon for Moderator rankModerator

      Thanks phillipc

      I'll get this mentioned to the team for further consideration. Before I do that, can I clarify if you're looking for a different type of notification? The feature exists currently it just shows up in Watchtower. Apologies, I just want to ensure we're on the same page.

       

      PB-47320281

      • phillipc's avatar
        phillipc
        Occasional Contributor

        Thanks 1P_Tommy , in the interest of scalaeability and unified management of platforms (especially for my company), notifications would need to be sent outside of the 1Password ecosystem and ultimately into something else. A simple email reminder (either manual recipients or those that manage the vault) would be most ideal and a good start.

        Appreciate you coming back to me on this.

  • kevin_li's avatar
    kevin_li
    Icon for 1Password Team rank1Password Team

    Hi Ronso,

    I'm sorry that the "alert" is expected only in the item details view or the Watchtower section currently. I understand it might be ignored easily.

    Therefore, I shared your feedback and filed a feature request accordingly for our team to improve the feature. Thank you for bringing it to our attention. 

    -Kevin

    • FrankenGeek's avatar
      FrankenGeek
      New Contributor

      When entries have multiple Date fields, it would also be very useful if alerts could be set on each of them independently.  In a similar vein, having multiple alerts on one date would also be useful (think of a drivers license: one alert to renew the license, another to say "DON'T DRIVE")

    • ylanmulller's avatar
      ylanmulller
      New Contributor

      Hi kevin_li

      Could you confirm whether or not these alerts would be a part of event pipelines with your SIEM integrations, such as with Datadog or Sumologic?

    • BusterG5's avatar
      BusterG5
      New Contributor

      Hi Kevin,

      I would like to emphasize the importance of this feature again.
      I am currently in the process of convincing our company to use 1Password's Password Manager. One argument I have made is the storage of expiration dates for various SSL keys etc.. However, if these are not visible at first glance or no email information is sent when they expire, this is not really a feature that I can put forward.

      Thanks for putting this forward to your team

      regards Chris

      • Ronso's avatar
        Ronso
        Frequent Contributor

        Absolutly. We use API Tokens for multiple Environments. Forgetting to Look into the WatchTower and getting errors because of expired secrets is a pain.

    • Ronso's avatar
      Ronso
      Frequent Contributor

      I saw your topic before creating this one.

      While your topic is about a bug of the option to set an alert is not appearing and/or having a format issue, this thread is about how to get notified when an alert expires.

      Me (and it seems other members, too) would like to know if there is a way to get a hint or notification when an item has been expired or will expire.

      Right now, there seems to be no way except going to the item itself or to watchtower and this is neither user friendly nor does this cool feature makes sense without it.

      • jimthing's avatar
        jimthing
        Dedicated Contributor

        Ronso 

        Yes, I agree. Needs some kind of explanation on how the Alert shows itself when it goes of,  and/or improvement, as it's seemingly hidden currently. 

    • jimthing's avatar
      jimthing
      Dedicated Contributor

      ^ (Note: The above thread now has a solution marked that explains the conclusions.)

  • mygoodness's avatar
    mygoodness
    Occasional Contributor

    Yeah, this is a great point. 

    The “alert” should be obvious.:  A popup, or email, or red flag of some kind is needed.  If the alert/alarm is not obvious, if you have to look into the item itself to be alerted, then you're not truly being alerted, and therefore, it’s not of much value. 

    Good idea, but needs more work

    • kevin_li's avatar
      kevin_li
      Icon for 1Password Team rank1Password Team

      Hi mygoodness,

      Thank you for the feedback. Per my reply to the original post, I shared the feedback and filed feature request to our team for further development of the option. 

      -Kevin

      • CC's avatar
        CC
        New Member

        Did this ever get sorted out? I thought email alerts would be one of the most basic things to implement?