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baikunz's avatar
baikunz
New Contributor
2 months ago

Ongoing Autofill Issues on Android

Hi, I've been a long-time user of 1Password, and up until recently, the experience has been excellent. However, for the past few months, the Android experience has significantly deteriorated. Autof...
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago
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Hey ronen,

I'm sorry for the trouble you are having accessing the password generator. Can you try the steps below and let me know if it improves things:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
  2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open your browser and test if it is working properly.

Let me know how you get on and if you are still having trouble so we can try a different approach.

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Can't generate new password. please see print screen.
\n

\n\n
\n\n

1Password Version: 1Password for Mac 8.9.8
\nExtension Version: 2.4.1
\nOS Version: 13.0.1 (22A400)
\nBrowser:_ safari

\n","kudosSumWeight":0,"postTime":"2022-12-07T19:43:19.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS03OTQzOS0zNTE5aTc5RDc3QkEwMjkyRDdBNDg?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79439_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":119},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Can't generate new password. please see print screen.
\n

\n\n
\n\n

1Password Version: 1Password for Mac 8.9.8
\nExtension Version: 2.4.1
\nOS Version: 13.0.1 (22A400)
\nBrowser:_ safari

"},"Conversation:conversation:79439":{"__typename":"Conversation","id":"conversation:79439","solved":false,"topic":{"__ref":"ForumTopicMessage:message:79439"},"lastPostingActivityTime":"2022-12-08T12:17:06.000-08:00","lastPostTime":"2022-12-08T12:17:06.000-08:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:79439":{"__typename":"ModerationData","id":"moderation_data:79439","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS03OTQzOS0zNTE5aTc5RDc3QkEwMjkyRDdBNDg?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS03OTQzOS0zNTE5aTc5RDc3QkEwMjkyRDdBNDg?revision=1","title":"8yvj9s1zg929.png","associationType":"BODY","width":942,"height":992,"altText":null},"Revision:revision:79439_1":{"__typename":"Revision","id":"revision:79439_1","lastEditTime":"2022-12-07T19:43:19.000-08:00"},"ForumReplyMessage:message:79440":{"__typename":"ForumReplyMessage","id":"message:79440","conversation":{"__ref":"Conversation:conversation:79439"},"author":{"__ref":"User:user:17244"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:79439/message:79440","revisionNum":1,"uid":79440,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: No option to generate new Password","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:79440"},"parent":{"__ref":"ForumTopicMessage:message:79439"},"body":"

Hey ronen,

\n\n

I'm sorry for the trouble you are having accessing the password generator. Can you try the steps below and let me know if it improves things:

\n\n
    \n
  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select \"Quit\".
    2. \n
  2. Quit your browser by right clicking its icon in the Dock and selecting \"Quit\".
    3. \n
  3. Open and unlock 1Password.
    4. \n
  4. Open your browser and test if it is working properly.
    5. \n
\n\n

Let me know how you get on and if you are still having trouble so we can try a different approach.

","body@stringLength":"781","rawBody":"

Hey ,

\n\n

I'm sorry for the trouble you are having accessing the password generator. Can you try the steps below and let me know if it improves things:

\n\n
    \n
  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select \"Quit\".
    2. \n
  2. Quit your browser by right clicking its icon in the Dock and selecting \"Quit\".
    3. \n
  3. Open and unlock 1Password.
    4. \n
  4. Open your browser and test if it is working properly.
    5. \n
\n\n

Let me know how you get on and if you are still having trouble so we can try a different approach.

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-12-08T07:21:15.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79440_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1754925389163":{"__typename":"CachedAsset","id":"theme:customTheme1-1754925389163","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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