Forum Discussion

Former Member

3 years ago

Don’t have secret key or emergency kit - now what?!

I had to have my iPhone reset today at the apple store and now I’m unable to access any of my passwords on this app THAT IS NOT FREE! Where is customer service?! Where is support?! If a service ...

ios

Former Member

3 years ago

Hey there @AdityaK - Thank you for reaching out here. 🙂 Could you confirm if you've been able to contact us at mailto:support@1password.com for a closer look into things?

Thanks!

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Hi,
\nI am not able to pay for the subscription even after trying with 3 different credit cards. I tried purchasing gift cards multiple times but the transaction fails there too. I tried switching my credit cards in my PayPal account to buy gift card but not able to pay. Can you please help me here? Don't want to get locked out.

\n\n

1Password Version: Not Provided
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\nReferrer: forum-search:Not able to pay for subscription via CC, not able to buy gift card as well. Based out of India.

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\n\n

1Password Version: Not Provided
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\nOS Version: MacOS, iOS, Android
\nBrowser:_ Chrome
\nReferrer: forum-search:https://1password.community/search?Search=Not%20able%20to%20pay%20for%20subscription%20via%20CC%2C%20not%20able%20to%20buy%20gift%20card%20as%20well.%20Based%20out%20of%20India.

"},"Conversation:conversation:117499":{"__typename":"Conversation","id":"conversation:117499","solved":false,"topic":{"__ref":"ForumTopicMessage:message:117499"},"lastPostingActivityTime":"2023-04-10T17:00:46.000-07:00","lastPostTime":"2023-04-10T17:00:46.000-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:117499":{"__typename":"ModerationData","id":"moderation_data:117499","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:117499_1":{"__typename":"Revision","id":"revision:117499_1","lastEditTime":"2023-04-09T11:12:47.000-07:00"},"ForumReplyMessage:message:117500":{"__typename":"ForumReplyMessage","id":"message:117500","conversation":{"__ref":"Conversation:conversation:117499"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:117499/message:117500","revisionNum":1,"uid":117500,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Not able to pay even after trying 3 CC, not able to buy gift cards as well, based out of India.","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:117500"},"parent":{"__ref":"ForumTopicMessage:message:117499"},"body":"

Hey there @AdityaK - Thank you for reaching out here. 🙂 Could you confirm if you've been able to contact us at mailto:support@1password.com for a closer look into things?

\n\n

Thanks!

","body@stringLength":"194","rawBody":"

Hey there @AdityaK - Thank you for reaching out here. 🙂 Could you confirm if you've been able to contact us at support@1password.com for a closer look into things?

\n\n

Thanks!

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