Offline message in all iOS devices today

@Harv0x

The offline message itself just indicates that the 1Password app on your device isn't able to connect to your account on 1Password.com. This can occur for a variety of reasons. I definitely suggest sending in a diagnostics report so that we can troubleshoot why the connection isn't working on your device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/682783/#Comment_682783
• Your forum username: Harv0x
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Is it possible to share the solve to this issue or do you still require customers to run a diagnostic report 1P_Dave ?

I’m experiencing the issue 😕

@minimalart

I'm happy to hear that everything is working now. If you need any help in the future then please don't hesitate to reach out again. 🙂

-Dave

Hi Dave,

I just wanted to drop you a quick note to let you know that the issue we were having seems to be solved now. Thanks so much for your help with it. I really appreciate it!

Best regards,
Max

Thank you!

-Dave

Thank you Dave!

@minimalart

Thank you for posting the Support ID. One of my colleagues will review your report and send you a reply as soon as possible.

-Dave

ref: Zendesk-115808

Hello there!
Same issue here. My support ticket number is 115808

Thank you in advance!

@jonskyywalker

We received that report. We'll be with you as soon as possible.

ref: JVL-63195-498

@jonskyywalker

Have you emailed us? If not, please do so.

1. Open 1Password.
2. Press command and comma. The 1Password preferences will open.
3. Tap Advanced.
4. Click Send Diagnostics.
5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: jonskyywalker

• A link to this thread: https://1password.community/discussion/138180/offline-message-in-all-ios-devices-today#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!