Forum Discussion

Former Member's avatar
Former Member
3 years ago

only 1 account showing on 1Password app

hello, since I added a second (personal) account to 1Password my first (work) account no longer shows up in the app. I'm using firefox browser - both accounts show when I click on the extension - but...
browser extension
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

When you unlock 1Password desktop are you unlocking with the password for account A or B? If A, unlock with B. Does the data show up? If B, unlock with A. Does the data appear? It sounds like one account is locked and the other is unlocked. This can happen if they have different passwords.

If you click on All Accounts in the sidebar (left) does one have a padlock symbol beside it?