Hi @Joy_1P , yes, Vanguard is security key 2FA and not passkey.
"using a passkey in that capacity will not work"
Hrm. Since the OP I have upgraded OS (Mac OS 12.6.7), 1PW (81008042), and 1PW extension (21200201) and it seems like some behavior has changed?
Every site I use that uses security key 2FA will register a 1PW passkey as a security key.
Since you brought up Chrome passkeys, only some sites will trigger Chrome passkey for registration as security key. (Vanguard does not trigger Chrome for passkey.)
I swear that in 21200003 when I set up a 1PW passkey as 2FA on the various sites, I went ahead and tested that I was able to authenticate 2FA. Maybe I stopped testing after the first couple since I would have found the Vanguard behavior at that point.
With 21200201 I can still authenticate 2FA to Dropbox and Github using 1PW passkey. Ditto for Chrome passkeys.
Vanguard brings up 1PW but it fails as in OP.
All other sites now do not trigger 1PW for 2FA authentication.
I can still add the passkey as 2FA on all sites.
I'm not sure what to say here. If the expectation is that a 1PW passkey (or passkeys in general) are not supposed to work as security key 2FA, then 1PW (and Chrome, etc) really should not respond to the security key registration on sites. I don't know enough about the protocol to know if this is possible, though Chrome seems to respond to 2FA registrations at fewer sites than 1PW so this must be possible to some degree. At least put some all-capitals text explaining this when 1PW asks which login to put the passkey in so we can see it and hit cancel.
Unfortunately the more I test sites w/ 1PW and Chrome the less consistent I find the behavior to the point where I've given up.
fwiw, I can't find much on the Vanguard site regarding what their requirements are. "Be sure to choose a key that is FIDO2 certified." They also include Android and iOS devices.
also fwiw, on all these sites (which support >1 security key) I have my Pixel 7 Pro registered for 2FA which works fine. Android seems to have rebranded their security key support as passkey, so that pops up when using it, just to muddle the situation.
also also fwiw, ebay seems to support passkeys not by name but as "Face/fingerprint/PIN sign in" which then still does SMS 2FA, and then they separately have "Security key sign in" which is super confusing. BestBuy supports passkeys by name but also does TOTP when logging in. 🤯
This is probably more a Vanguard problem than a 1Password problem but it's unclear to me and a search here didn't bring up an earlier post.
\n\nTL;DR: using 1PW passkey as a security key on Vanguard (vanguard.com) causes logins to fail 100% of the time with \"We're experiencing technical issues\". Logins work fine with physical security key after disabling 1PW/1PW key.
\n\nI have 3 physical security keys registered with Vanguard (vanguard.com) and logging in with them works fine. I added a 1Password passkey as an extra security key on all sites which has worked fine on every other site. I added the 1PW key to Vanguard which added fine. However, when I try to login the site triggers the 1Password key and then the login fails with the above message, 100% of the time.
\n\nI verified the problem by disabling 1PW in main window and logging in w/ physical key. I then opened an Incognito window and tried logging in w/ 1PW key and it failed. In main window I deleted the 1PW key from the site, then tried Incognito again and it worked w/ physical key. In main window I re-enabled 1PW, deleted key from 1PW login, and added key again to the site. Incognito failed again.
\n\n1Password Version: 81008024 (beta)
\nExtension Version: 21200003 (beta)
\nOS Version: MacOS 12.6.6
\nBrowser:_ Chrome 114.0.5735.133
This is probably more a Vanguard problem than a 1Password problem but it's unclear to me and a search here didn't bring up an earlier post.
\n\nTL;DR: using 1PW passkey as a security key on Vanguard (vanguard.com) causes logins to fail 100% of the time with \"We're experiencing technical issues\". Logins work fine with physical security key after disabling 1PW/1PW key.
\n\nI have 3 physical security keys registered with Vanguard (vanguard.com) and logging in with them works fine. I added a 1Password passkey as an extra security key on all sites which has worked fine on every other site. I added the 1PW key to Vanguard which added fine. However, when I try to login the site triggers the 1Password key and then the login fails with the above message, 100% of the time.
\n\nI verified the problem by disabling 1PW in main window and logging in w/ physical key. I then opened an Incognito window and tried logging in w/ 1PW key and it failed. In main window I deleted the 1PW key from the site, then tried Incognito again and it worked w/ physical key. In main window I re-enabled 1PW, deleted key from 1PW login, and added key again to the site. Incognito failed again.
\n\n1Password Version: 81008024 (beta)
\nExtension Version: 21200003 (beta)
\nOS Version: MacOS 12.6.6
\nBrowser:_ Chrome 114.0.5735.133
Hi @Joy_1P , yes, Vanguard is security key 2FA and not passkey.
\n\n\"using a passkey in that capacity will not work\"
\n\nHrm. Since the OP I have upgraded OS (Mac OS 12.6.7), 1PW (81008042), and 1PW extension (21200201) and it seems like some behavior has changed?
\n\nEvery site I use that uses security key 2FA will register a 1PW passkey as a security key.
\nSince you brought up Chrome passkeys, only some sites will trigger Chrome passkey for registration as security key. (Vanguard does not trigger Chrome for passkey.)
I swear that in 21200003 when I set up a 1PW passkey as 2FA on the various sites, I went ahead and tested that I was able to authenticate 2FA. Maybe I stopped testing after the first couple since I would have found the Vanguard behavior at that point.
\n\nWith 21200201 I can still authenticate 2FA to Dropbox and Github using 1PW passkey. Ditto for Chrome passkeys.
\nVanguard brings up 1PW but it fails as in OP.
\nAll other sites now do not trigger 1PW for 2FA authentication.
\nI can still add the passkey as 2FA on all sites.
I'm not sure what to say here. If the expectation is that a 1PW passkey (or passkeys in general) are not supposed to work as security key 2FA, then 1PW (and Chrome, etc) really should not respond to the security key registration on sites. I don't know enough about the protocol to know if this is possible, though Chrome seems to respond to 2FA registrations at fewer sites than 1PW so this must be possible to some degree. At least put some all-capitals text explaining this when 1PW asks which login to put the passkey in so we can see it and hit cancel.
\n\nUnfortunately the more I test sites w/ 1PW and Chrome the less consistent I find the behavior to the point where I've given up.
\n\nfwiw, I can't find much on the Vanguard site regarding what their requirements are. \"Be sure to choose a key that is FIDO2 certified.\" They also include Android and iOS devices.
\n\nalso fwiw, on all these sites (which support >1 security key) I have my Pixel 7 Pro registered for 2FA which works fine. Android seems to have rebranded their security key support as passkey, so that pops up when using it, just to muddle the situation.
\n\nalso also fwiw, ebay seems to support passkeys not by name but as \"Face/fingerprint/PIN sign in\" which then still does SMS 2FA, and then they separately have \"Security key sign in\" which is super confusing. BestBuy supports passkeys by name but also does TOTP when logging in. 🤯
","body@stringLength":"2543","rawBody":"Hi @Joy_1P , yes, Vanguard is security key 2FA and not passkey.
\n\n\"using a passkey in that capacity will not work\"
\n\nHrm. Since the OP I have upgraded OS (Mac OS 12.6.7), 1PW (81008042), and 1PW extension (21200201) and it seems like some behavior has changed?
\n\nEvery site I use that uses security key 2FA will register a 1PW passkey as a security key.
\nSince you brought up Chrome passkeys, only some sites will trigger Chrome passkey for registration as security key. (Vanguard does not trigger Chrome for passkey.)
I swear that in 21200003 when I set up a 1PW passkey as 2FA on the various sites, I went ahead and tested that I was able to authenticate 2FA. Maybe I stopped testing after the first couple since I would have found the Vanguard behavior at that point.
\n\nWith 21200201 I can still authenticate 2FA to Dropbox and Github using 1PW passkey. Ditto for Chrome passkeys.
\nVanguard brings up 1PW but it fails as in OP.
\nAll other sites now do not trigger 1PW for 2FA authentication.
\nI can still add the passkey as 2FA on all sites.
I'm not sure what to say here. If the expectation is that a 1PW passkey (or passkeys in general) are not supposed to work as security key 2FA, then 1PW (and Chrome, etc) really should not respond to the security key registration on sites. I don't know enough about the protocol to know if this is possible, though Chrome seems to respond to 2FA registrations at fewer sites than 1PW so this must be possible to some degree. At least put some all-capitals text explaining this when 1PW asks which login to put the passkey in so we can see it and hit cancel.
\n\nUnfortunately the more I test sites w/ 1PW and Chrome the less consistent I find the behavior to the point where I've given up.
\n\nfwiw, I can't find much on the Vanguard site regarding what their requirements are. \"Be sure to choose a key that is FIDO2 certified.\" They also include Android and iOS devices.
\n\nalso fwiw, on all these sites (which support >1 security key) I have my Pixel 7 Pro registered for 2FA which works fine. Android seems to have rebranded their security key support as passkey, so that pops up when using it, just to muddle the situation.
\n\nalso also fwiw, ebay seems to support passkeys not by name but as \"Face/fingerprint/PIN sign in\" which then still does SMS 2FA, and then they separately have \"Security key sign in\" which is super confusing. BestBuy supports passkeys by name but also does TOTP when logging in. 🤯
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