Forum Discussion

gmaister22's avatar
gmaister22
Occasional Contributor
2 years ago

Passkey no prompt on gate.io

Guys when i try to login, there is no prompt to use my passkey on 1Password. I dont have any hardware physical keys... 1Password Version: Not Provided Extension Version: Not Provide...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello gmaister22! 👋

I'm sorry that 1Password isn't offering to sign in using your saved passkey. As a first step, please make sure that the following is turned on:

  1. Open your browser.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  3. Click General.
  4. Make sure that "Make 1Password the default password manager in this browser" is turned on.
  5. Click Autofill & save.
  6. Make sure that "Offer to save and sign in with passkeys" is turned on.

If that still doesn't work then can you tell me the following:

  1. Are you able to sign in using a saved passkey in 1Password on other websites? Or are you seeing the same issue there?
  2. What version of Brave and 1Password in the browser are you currently running? You can find the 1Password version using these steps: How to keep 1Password up to date in your browser

I look forward to hearing from you. 🙂

-Dave