Forum Discussion

cryptochrome's avatar
cryptochrome
Dedicated Contributor
3 years ago

Passkeys in Chrome - 1P not being triggered

Hi, I am normally working on a Mac, where everything seems fine. I occasionally have to work on Windows these days, and whenever I am trying to login to a site for which I have a passkey stored in...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

cryptochrome

I'm sorry that the issue has come back. Although the symptoms might be the same it's likely that the cause is different now and I'll need to investigate further to find a solution. I've read through the entire thread, so that I can better understand the issue as it exists today can you tell me the following:

  1. Is the default Chrome interface for saving passkeys appearing when 1Password fails to show a prompt?
  2. Is the issue occurring on multiple websites or just for your Google account?
  3. What version of Chrome and 1Password in the browser are you using?
  4. How to update - Google Chrome
  5. How to keep 1Password up to date in your browser

I look forward to hearing from you.

-Dave