Forum Discussion

Fresco's avatar
Fresco
Dedicated Contributor
3 years ago

Passkeys not available on this device or browser

In the 1Password app on my Mac (macOS Sonoma) I see that for some logins a Passkey is available. But trying to activate it, is mostly impossible. If, for example, I try to enable a Passkey with PayPa...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey Fresco,

I'm sorry that you are having a hard time using passkeys. Let's start by focussing on your Mac and then we can get things working on your iPhone. It's great that you have 2.16.0 installed in your browser, this version supports passkeys. Can you give this test a try for me:

  1. Go to https://www.passkeys.io/
  2. Enter your email address in the field and click 'Continue', then click 'Sign up'
  3. Now choose 'Save a passkey' does 1Password then appear in the top left offering to save it?
  4. If yes, save the passkey, sign out and see if you can use it to sign back in.

Let us know how you get on with these steps and if you see any strange behaviour along the way.

You can find websites that support passkeys along with instructions on how to set it up here: https://passkeys.directory/

Amazon are indeed using a staged rollout as mentioned by XIII.

Let us know how you get on!