Forum Discussion

Fresco's avatar
Fresco
Dedicated Contributor
3 years ago

Passkeys not available on this device or browser

In the 1Password app on my Mac (macOS Sonoma) I see that for some logins a Passkey is available. But trying to activate it, is mostly impossible. If, for example, I try to enable a Passkey with PayPa...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hi Fresco,

At this point I think it may be useful if we can take a closer look at your set up and what may be going wrong. I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

@mskreis

Passkeys on PayPal can only be created on mobile devices in Chrome on Android or iOS, and in Safari on iOS. Signing in with passkeys is not yet available on Google Chrome (and other Chromium browsers) on desktop.

I hope that makes sense, let us know if you have any further questions!