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System

Super Contributor

2 years ago

Passkeys not working on Virgin Media

This discussion was created from comments split from: Passkey creation prompt does not appear on some websites.

browser extension

1p_jac

1Password Team

2 years ago

Hi andeke07

I hope you have been enjoying saving and signing in with passkeys from 1Password into the services you use! @logiclabs is correct in pointing out that Virgin Media is only supporting certain platforms currently to create passkeys, and our testing seems to have shown that this is only working in those platforms' default browsers.

Safari on macOS and iOS can save passkeys from Virgin Media as expected, so can Chrome on Android, but saving doesn't seem to work in other browsers currently and Windows support is very iffy. In our testing, my colleague couldn't get Virgin Media to recognize any passkey provider working on Windows in Chrome and Edge, not even Windows Hello.

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Hi andeke07

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