Forum Discussion

kop's avatar
kop
New Contributor
2 years ago

!Password Chrome requesting master password multiple times a day

1Password is set to request the master password every 30 days, but it's requesting it multiple times a day — every single time I use the extension. This has been an ongoing theme across the past seve...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello, kop. Thank you for writing in, and welcome to the 1Password community forums!

I'm sorry about the issue you're running into with 1Password. It sounds like the 1Password extension in your browser is having some trouble communicating with the 1Password desktop app.

So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/146531
  • Your forum username: kop
  • A diagnostics report and a console log:
  • First, please recreate the issue you are experiencing.
  • Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/
  • Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/
  • Attach both files to your email.

After emailing in, you will receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to assisting you further.

-Evon