Forum Discussion

Zetton's avatar
Zetton
Occasional Contributor
3 years ago

password filled twice in "SAFARI", not firefox

I found Firefox has the issue filling password twice,
but my case is with Safari

macOS: Ventura (in my memory all versions) and Sonoma 14.0
1password: 8.10.16 (at least this version)
universal fill: on or off (both)
browser: safari 17.0 (at least this version)

site: https://www2.etc-meisai.jp/etc/R?funccode=1013000000&nextfunc=1013000000 ( https://www.etc-meisai.jp/index.html ) In my case, this is the only site that this happens.

command + \ , shift + command + space solve this issue, so these are the workaround.
but I want to tell this, because this happens on a specific site and not with firefox but Safari.

1Password Version: 8.10.16
Extension Version: 2.15.1
OS Version: macOS 14.0
Browser: Safari

browser extension

6 Replies

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hello Zetton,
    I've located the diagnostics report you shared and we will get in touch with you as soon as possible about this issue. To prevent having the conversation in two different places at once I'm closing this thread.

    -Evon

    ref: WPY-47483-413

  • TimG1P's avatar
    TimG1P
    Icon for Moderator rankModerator
    3 years ago

    Hi Zetton,

    Would you happen to be in touch with us via email with the following Support ID number: [WPY-47483-413]?

  • Zetton's avatar
    Zetton
    Occasional Contributor
    3 years ago

    I din't receive from BitBot. I sent log Email three times

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi Zetton,

    Thanks for your reply!

    I'm unable to reproduce this behaviour on my end. Can you reproduce the issue and create a screen recording, as well as share some diagnostics from your device over email, so that we can take a closer look:

    For your screen recording, you can use Quicktime since you're on a Mac:

    Please attach the recording and diagnostics to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Once we've received the email we'll be in touch and can assist you further over email.

    Let us know if you have any questions

  • Zetton's avatar
    Zetton
    Occasional Contributor
    3 years ago

    In the password field.
    Username is filled with the right data.

  • BrendanR1P's avatar
    BrendanR1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi Zetton,

    Thanks for reporting this issue to us. When the password is filled twice would this be in the password field of the website or would the password be filled in the username and password field of the website?

    Thanks

    -- Brendan