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Performance issues with 1Password for Mac 8.10.78 (desktop app)
I'm adding to this to avoid creating a new thread on what seems to be related. Mac OS 15.5 1Password 8.10.78, on various M series Macs. The app itself is incredibly slow. Even typing in any field tak...
Hello folks,
After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.
While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.
Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
I'm running an M2 Macbook Pro / 24GB of Memory / Mac OS: Sequoia 15.1 (24B83)
This has been occurring off and on for the last year, but has become constant the past few month.
UPDATE:
I followed the official uninstall instructions from 1Password:👉 https://support.1password.com/uninstall-1password/?mac
Just to be safe, I also removed the 1Password extension from Chrome.
Then I did a fresh install of 1Password, and that seems to have resolved the issue.
If you want to do the same, here’s the general process:
- Quit 1Password completely (use the menu bar icon or right-click in the dock).
- Drag the 1Password app from Applications to the Trash.
- In Finder, go to the following folders and delete any 1Password-related files or folders:
- ~/Library/Application Support/
- ~/Library/Preferences/
- ~/Library/Containers/
- ~/Library/Group Containers/
- Look for anything with 1Password or com.agilebits in the name.
- Empty the Trash.
- Restart your Mac.
- Reinstall 1Password from https://1password.com/download/.
Be aware: this removes all local 1Password data, so make sure your account is backed up and you can access everything at https://1password.com or on another device first.
I did this and it seems to have worked....a little bit of a pain but both the 1PW app and the Safari extension are working again. I'll wait a day or so and report back here whether the fix is still working. BTW, when trying to delete 1PW, I kept getting error message "This file is open and cannot be moved to the trash". I used force-quit and the process then worked as described above. Good job, Yick
