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Solved
Performance issues with 1Password for Mac 8.10.78 (desktop app)
I'm adding to this to avoid creating a new thread on what seems to be related. Mac OS 15.5 1Password 8.10.78, on various M series Macs. The app itself is incredibly slow. Even typing in any field tak...
Hello folks,
After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.
While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.
Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Sorry, I was sent to this thread by another 1P moderator and included my info because of this line from the OP: “Further, the small 1PW icon (Safari) in any field appeared to be dead. Clicking on it fails to do anything.”
That said, I am not experiencing slowness or other performance issues in the desktop app. Is there a separate thread for the Safari extension issues I should post in? Thanks.
1P_Dave
Moderator
ModeratorI'm sorry that you've been redirected to multiple threads. It sounds like you're running into an issue in Safari that our team is aware of, we're working with our friends at Apple to get it fixed.
For the time being, opening the website in a new tab should get things working again. If that doesn't work then restart Safari by completely closing it and then reopening it. Let me know if neither of those options work.
-Dave
1P_Dave any word on an update? This is getting old…
- 1P_Dave
Are you also seeing performance issues with the 1Password desktop app on your Mac? Can you click on the 1Password app icon in your /Applications folder and then click Get Info. Can you tell me what it says next to "Kind" in the window that appears?
Can you also tell me if you're using an Apple Silicon Mac or an Intel Mac?
-Dave
