It’s Cybersecurity Awareness Month! Join our interactive training session, or learn about security and AI from 1Password experts.
Forum Discussion
Please tell me how I can stop the "Save to 1Password" popup on every single field
Please can someone help me before I uninstall this extension; this is driving me mad: I've un-ticked the option I thought stops this: How can I stop this popup from appearing - I don't ever...
1P_Dave
Moderator
ModeratorHello alexgreyhead2! 👋
I'm sorry that 1Password's inline filling menu is getting in the way. Our development team is aware that the inline menu displays suggestions after you begin typing in a field, even when the “Show autofill suggestions when a form field is in focus” option is disabled. An internal work item is open to investigate this behaviour further.
In the meantime, you can press Esc on your keyboard to close the inline menu and continue typing.
-Dave
Issue=FS-1213
Thank you, Dave - can I stress that the "press Escape to hide this popup" workaround is a major UX problem because a lot of websites interpret any press of Esc as a "cancel the whole current operation" request.
A really important case in point for commercial users is users of Jira Cloud software, where - when creating a new ticket - you are entering often quite a large amount of data into a modal popup window in the browser.
If and when 1Password pops up in a Jira field, it often obscures important information relating to the current field - e.g. if I'm entering a description, Jira is now putting a "related ticket AI suggestions" field below which updates in real-time, so anything which obscures this auto-suggestions area is a pain.
Pressing escape whilst creating a ticket here cancels and deletes all the information entered in the "new ticket" field, which can mean losing all the information entered - hugely frustrating! :-(
So if at all possible, if your UX experts could come up with a better way to position the popup (for example - why not place it to the immediate right of the cursor or the field, and make it smaller), and find a better way to hide it when not needed (e.g. auto-hide it after showing a small 10-second countdown - "Auto-hiding in 10 [cancel / hide now]").
Very much appreciate your time on this - I know a lot of thought goes into browser integrations but some aspects of the extension's behaviour can be a real pain in the bum after the 30th time they've interfered in a day ;o)
Bw
A
- 1P_Dave
Thanks for the reply. I've tested creating a new ticket in Jira and I'm not seeing 1Password provide suggestions in any of the fields. However, you may be using a different custom template than what I'm using.
You can hide 1Password on the Jira ticket creation page by right-clicking on the page and then clicking 1Password - Password Manager > Hide on this page.
That being said, I'd like to look into this further. Could you please send the page structure of the Jira webpage in question to our support team? Follow these steps:
- Open the website in question until you can see the field with the disruptive 1Password suggestion that you're referring to.
- Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.
Attach the resulting JSON file to an email message addressed to support@1password.comWith your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/please-tell-me-how-i-can-stop-the-save-to-1password-popup-on-every-single-field/163580
- Your forum username: alexgreyhead2
- A link to the affected webpage.
- A full page screenshot showing 1Password appearing in a field when creating a Jira ticket.
- Please do not post the file here on the forum.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
The "Hide this Page" feature works for one page only - on the platform we're in, we're dealing with hundreds of clients individual pages where this Enter PW field is appearing. Any help would be appreciated!
