Forum Discussion

Former Member's avatar
Former Member
4 years ago

Possible Bug: Sometimes uBlock Origin blocks the 'save new login' pop up and forces me to refresh?

Using Firefox 96.0.2 (64-bit), uBlock Origin 1.40.8, M1 Macbook Air w/ 8GB of RAM

When I make a new account on a website sometimes, the 1password new account save dialog does not pop up, but the semi-transparent grey background that accompanies it does. I can't dismiss the grey background by itself so to unblock myself I have to refresh and make sure to save my new login and password manually so that doesn't pop up.

I think what is happening is ublock is blocking the html window that the 1p extension makes on the website. Or what might be happening is since your using the same website to draw your password saving thing, the website's own javascript might conflict and cause it not to draw properly, or some combo of the above. When I tried making a new account on 1password.community for example, the 1p window did properly pop up.

Is there a way for you to write your extension so the popup isn't put onto a website but a separate window, or overlay? Is there also a way to stop adblockers from blocking 1password items from the extension in case some rule list update has a bug like that in the future, but still have my adblocker be on in general?

1Password Version: 7.9.2
Extension Version: 2.2.5
OS Version: macos 12.1

browser extension

9 Replies

Sort By
  • Former Member's avatar
    Former Member
    4 years ago

    @JimmyBond Thanks for letting us know about that!

  • Former Member's avatar
    Former Member
    4 years ago

    Try also putting '##com-1password-save-dialog' (without quotes) into the 'MY FILTERS' tab, within uBlock settings. I had same glitch come up again today despite my adding to Trusted Sites but seemed to get it working again with this, hope it holds.

  • Former Member's avatar
    Former Member
    4 years ago

    Ublock Origin disabled and crashing reoccurring with same error. Close to giving up on 1Password at this point.

  • Former Member's avatar
    Former Member
    4 years ago

    Okay, so I did the following:

    • quit Chrome
    • Use the 'Quit 1Password Completely' option
    • Restarted my machine
    • Opened 1Password Desktop (not beta) and unlocked
    • Opened Chrome

    and so far I haven't gotten any errors. The login form I was testing on previously was consistently crashing Chrome, and now works fine.

    EDIT: Okay, so I reinstalled Ublock Origin, added ##com-1password-save-dialog to the settings, and the crash occurred again. Pretty sure that Ublock Origin is causing my problems, and the ##com-1password-save-dialog fix isn't solving it.

  • Former Member's avatar
    Former Member
    4 years ago

    In browser, open uBlock settings, click to Trusted Sites tab, and add everything in quotes as a single line in the body of the list (include both #, and remove quotation)
    "##com-1password-save-dialog"

    OMG, this finally fixed my issue! 1Password has been causing Chrome to crash with the following errors, and it turns out it was uBlock Origin the whole time.

    Would be good if 1Password for Chrome was able to catch this error and notify the user that something is blocking a port.

    EDIT: Argh, no it didn't fix it. I've removed Ublock Origin completely and the issue persists.

  • Former Member's avatar
    Former Member
    4 years ago

    Thanks for letting us know about that, @JimmyBond! It does sound like adding 1Password to the safelist in uBlock has resolved the issue. That said, let us know if it pops up again.

    I hope this can help, @mac232. If you still see the issue after trying the above, please feel free to reach out again. We'll be happy to take a closer look with you.

  • Former Member's avatar
    Former Member
    4 years ago

    Hi @Mac232 - I was having same issue (gray screen on password save), and I think I solved by adding 1password to safelist in uBlock

    In browser, open uBlock settings, click to Trusted Sites tab, and add everything in quotes as a single line in the body of the list (include both #, and remove quotation)
    "##com-1password-save-dialog"

    My 1password save was not working on a website before I did this, I added this line and refreshed and tried again and the save prompt came up so it is working (for now!)...give it a try.

  • Former Member's avatar
    Former Member
    4 years ago

    Hey @mac232! 1Password can indeed run into issues with adblockers and anti-virus software. However, it depends on your set up. I myself have never had any issues with using uBlock origin and the 1Password extension in the same browser.

    That being said, I can look more into what's going on from your end. You had mentioned that this issue only occurs from time to time. Does it happen consistently on the same websites?