Hi, I've been using 1password on both PC and Mac with firefox, and I've always been able to unlock 1password by clicking the icon in a password field. But suddenly(like, 3 days ago) I cannot anymore on the Mac(I haven't verified on Windows for the moment, I'm on the road only with the Macbook) I now get a message that I need to "Press the 1password icon in your browser toolbar to unlock" . Furthermore, pressing the button in the toolbar now always prompt me for the password instead of using the MacOS Touch ID. I cheked in 1password settings and the setting to use Touch ID is still activated, but the extension seems to ignore it now. Any ideas about those 2 lost of functionalities? 1Password Version: 8.9.14 Extension Version: 2.5.1 OS Version: MACOS 13.1 Browser:_ Firefox 109.0

I'm experiencing a similar issue. In addition, unlocking the desktop app doesn't unlock the browser extension(s) of the app, and if using different browsers, each browser extension has to be unlocked separately. Also experienced this within the last few days. Initially I thought it might be a Ventura 13.3 issue, but my work Macbook is still on Monterey, and the same issues occur there.

Hi there @kinwolf There does seem to be an issue with 1Password for Mac 8.9.14 when used with browsers other than Safari. Our development team are working to get this solved as soon as possible. In the meantime, you can use the Beta version of 1Password for Mac, which doesn't have this issue. Here's what to do: Open and unlock 1Password. Click the 1Password menu (next to the  Apple menu) > Settings... On the Advanced tab, change the "Release channel" to Beta. After a minute or two, you'll be offered an update in a notification at the bottom of the 1Password window. Click "Restart Now" to apply it. Sorry for the inconvenience. Let me know how you get on with the beta, or if you have any other questions. — Grey

Hi, thanks, I shifted to the beta channel, waited 10 mins or so, but still no popup to update. I also clicked "check update" in the about screen, but it still says I am on the latest version of the "production" channel. Weird. I fully closed(cmd-q) and re-opened 1password, no change. I'll check later, time to start work :P

2 hours later, I can confirm 1password is not updating after making the change to the beta channel. It stays stuck on Production channel according to the About screen.

I'm also running into this issue as of a day or two ago, using Arc browser (chrome). Super frustrating!

"Press the 1password icon in your browser toolbar to unlock" & Lost Touch ID functionality.

30 Replies

1P_Dave
Moderator
2 years ago
eegore

Thank you for sharing your experience, I'm happy that a restart got things working again for you.

For everyone else in the thread, we've made some improvements to how 1Password unlocks if the desktop app's menu bar icon is turned off:

1Password for Mac now launches properly when unlocking from the browser extension with the menu bar setting disabled

Please update to the latest versions of both 1Password for Mac and 1Password in the browser:

How to keep 1Password up to date

How to keep 1Password up to date in your browser

If anyone is still running into issues then please let me know.

-Dave
eegore
New Contributor
2 years ago
Had the same issue the day after I changed my master password (not sure if that is related, but figured I'd point it out as a piece of data), and noticed that on uninstalling the plugin / reinstalling the plugin, it was having trouble communicating with the desktop app in the walkthrough of the plugin install, so rebooted my computer to reset the state of the app, and now it works. (everything was fully updated before the uninstall of the plugin too fyi).
1P_David
1Password Team
2 years ago
Thanks for letting us know that this has been affecting you as well @ersan191!

I've shared your experience with our development team while they look to see if any improvements can be made. Let us know if we can assist you with anything else.
Former Member
2 years ago
Having the same issue when I disable "Keep 1Password in the menu bar" and Brave Browser, for what it's worth.

I'm fine just enabling it again for now.
steph_giles
1Password Team
2 years ago
Thanks for the update @amityweb.

I have added you to the internal issue, let us know if there's anything else we can help with.
Former Member
2 years ago
Since re-enabling 1Password in the menu bar, I no longer have the issue, and it is now working as I expect it.

So yes it does look like that 1Password in the menu bar is needed for the browser plugin to operate effectively then.

Thanks
steph_giles
1Password Team
2 years ago
Hey @amityweb,

I'm sorry for the delayed reply!

Enabling "Keep 1Password in the menu bar" makes it so that the 1Password desktop app will remain open in the background after closing the main window for it. Without this setting enabled, the desktop app will quit when you close the window. This can cause problems whereby the extension has a hard time connecting with the 1Password desktop app. If you prefer to leave the option disabled, you may need to keep the 1Password for Mac (desktop app) window open.

We are tracking this issue internally to see if we can improve the behaviour of 1Password when the "Keep 1Password in the menu bar" option is disabled, I'm sorry that his isn't ideal.

As for updates, yes, 1Password in your browser should update automatically. Here is our guide to check you have this set up correctly: How to keep 1Password up to date in your browser.

I hope this helps!

ref: dev/core/core#22007
Former Member
2 years ago
I spoke to soon, this problem just came back. I had not even restarted Chrome after it worked just now. I have since restarted Chrome but it has not worked.

So this issue still persists.

Edit: Could it be related to having 1Password icon in the Menu? I had disabled that some time ago as I never use it. I just re-enabled it and now I can login on forms again. I dont know if thats a temporary thing like earlier. Will post back if this does not work.
Former Member
2 years ago
Sorry to raise this old thread, but is this issue supposed to be fixed? For quite some time now this issue has existed for me and its really annoying, my workflow has got worse, as my old habits of trying to unlock in the website form happens first and I forget I have to do it in the 1Password browser plugin icon. So its just a real pain to have this issue and make my logins worse. I also sometimes have issues logging in, like it takes a while to unlock now, dont know if its related.

I am on:
* 1Password for Mac 8.10.15 (81015001). It says there are no more updates.
* 1Password in the browser 2.14.1, 21400102, on STABLE channel
* Browser is Chrome, latest version as of posting Version 117.0.5938.62 (Official Build) (x86_64)
* Mac Ventura 13.5.2 (22G91)

My browser and computer have been restarted many many times during this issue, and this week, so that does not fix it for me like it did for denai

Thanks

EDIT: Actually forget all that :). As soon as I posted this I had an idea from another post about it to remove the 1Password Chrome extension from chrome and re-install it, and lo and behold it is now allowing me to unlock 1Password in the login fields itself as before! I can see the version has gone up. Does the extension not auto-update?
* 1Password in the browser 2.15.0, 21500002, on STABLE channel
1P_Tommy
Moderator
2 years ago
I'm glad to hear things are working once again. We don't force updates as that might cause someone to lose work for example.