Forum Discussion

Former Member's avatar
Former Member
3 years ago

"Press the 1password icon in your browser toolbar to unlock" & Lost Touch ID functionality.

Hi, I've been using 1password on both PC and Mac with firefox, and I've always been able to unlock 1password by clicking the icon in a password field. But suddenly(like, 3 days ago) I cannot anymore...
browser extension
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi there @kinwolf

There does seem to be an issue with 1Password for Mac 8.9.14 when used with browsers other than Safari. Our development team are working to get this solved as soon as possible. In the meantime, you can use the Beta version of 1Password for Mac, which doesn't have this issue. Here's what to do:

  1. Open and unlock 1Password.
  2. Click the 1Password menu (next to the  Apple menu) > Settings...
  3. On the Advanced tab, change the "Release channel" to Beta.
  4. After a minute or two, you'll be offered an update in a notification at the bottom of the 1Password window. Click "Restart Now" to apply it.

Sorry for the inconvenience. Let me know how you get on with the beta, or if you have any other questions.

— Grey