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Forum Discussion
"Press the 1password icon in your browser toolbar to unlock" & Lost Touch ID functionality.
Hi, I've been using 1password on both PC and Mac with firefox, and I've always been able to unlock 1password by clicking the icon in a password field. But suddenly(like, 3 days ago) I cannot anymore...
1P_David
1Password Team
1Password TeamHi @gjgoods, thanks for reaching out.
I'm sorry to hear that you're experiencing some trouble. Can you reproduce the issue and send over some diagnostics from your device, so we can take a closer look and assist you further? Include the following:
A diagnostic from the 1Password app -> How to send a 1Password diagnostics report
A console log from 1Password in the browser -> Save a console log for 1Password in your Safari browser
Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread and your username.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here.
I look forward to hearing from you!
