Preventing Timeout Lock (revisited)

Hi @dihakz,

First, thank you for your support of 1Password so far. We appreciate that you've supported us over the long term, and of course want to provide you with an experience that justifies that support. I'm sorry to learn that the lock behavior has been a significant point of frustration.

We recently made adjustments to the lock options in the 8.7.0-28 Beta release. This was actually inspired by requests from folks here in the forums for more flexibility in how 1Password handles the lock state. Have you had a chance to check it out?

Of note, it includes an option to "Lock after the computer is idle for" 4 hours, 8 hours, and never. I hope that this is a helpful start.

Under the Auto-lock section, you can also de-select the "lock on sleep, screensaver, or switching users" option, which will prevent the app from locking under those conditions.

Additionally, I personally find that TouchID (and similar biometrics on other platforms) can facilitate a smoother experience as well.

With these options together, you should be asked to sign in much less frequently, the app will stay open longer, and the sign-in process should feel more fluid.

For the sake of completeness, I should mention that we do occasionally encounter situations where there's an issue on a customer's system (that is, outside the 1Password app) that causes 1Password's lock settings to behave in unexpected ways. This is pretty rare, but if you adjust the settings mentioned above and find that 1Password is still locking more often than you've specified, you can always send us a brief message at support@1Password.com and we'll provide customized support for the issue.

Thanks again for raising this with us, and for the chance to make it right. We'll look forward to hearing from you!