Forum Discussion

Former Member's avatar
Former Member
2 years ago

Problem filling in 2FA code

Hi there, 1Password isn't offering the 2FA code in the following website. URL: https://www.teacherspensions.co.uk/public/login.aspx (the 2FA input appears under this same URL once username and ...
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steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @kieran_hogg,

I'm sorry for the trouble you are having filling the 2FA code on this website. Can you let me know if it is accepted if you copy and paste it from your 1Password? Is the problem that the inline menu suggestion displaying it isn't appearing on the field?

I'm having a hard time accessing the page to test it. Can you possibly send over some page details so I can pass this on to our development team to take a look? Here's how:

  1. Navigate to the page with the filling issue.
  2. Right click the 1Password icon in your browser toolbar.
  3. Click Help and choose Collect Page Structure.
  4. 1Password will save a .json file to your "Downloads" folder.
  5. Attach the downloaded .json file to your next reply.

Thank you!