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Former Member
3 years ago

Problem with 1Password in Chrome

I use 1Password extension in Chrome (Windows). I don't use an app on this computer. The problem is that every 1-2 days I get alert from extension that I have to authenticate again using web page (e-m...
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steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @Aphex,

I'm sorry for the trouble, it sounds like you might be running into an issue our developers are currently investigating. For now, I recommend trying the following to see if it helps:

  1. Open your browser.
  2. Right-click the 1Password icon in the browser's toolbar and select Settings.
  3. Under General, disable "Integrate with 1Password app".
  4. Under Accounts & Vaults, click the ( ⋮ ) three dots to sign out of your account.
  5. Click "+ Sign in to a new account" to sign back in.
  6. If you use the 1Password desktop app on your computer, go back to General and re-enable "Integrate with 1Password app".

Let us know how you get on!

ref: dev/core/core#19097

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with 1Password in Chrome","id":"message:101511","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:101511"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:101511"},"body@stripHtml({\"truncateLength\":200})":" I use 1Password extension in Chrome (Windows). I don't use an app on this computer. The problem is that every 1-2 days I get alert from extension that I have to authenticate again using web page (e-m...","body@stringLength":"635","rawBody":"

I use 1Password extension in Chrome (Windows). I don't use an app on this computer. The problem is that every 1-2 days I get alert from extension that I have to authenticate again using web page (e-mail, secret code, password). When I do this it works another 1-2 days and again I get this error every time until I log in. It's pretty annoying to input all these credentials so often. It wasn't always like that. It has been happening for about one month.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided

\n","kudosSumWeight":0,"postTime":"2023-02-09T10:45:32.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:101511_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":107},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I use 1Password extension in Chrome (Windows). I don't use an app on this computer. The problem is that every 1-2 days I get alert from extension that I have to authenticate again using web page (e-mail, secret code, password). When I do this it works another 1-2 days and again I get this error every time until I log in. It's pretty annoying to input all these credentials so often. It wasn't always like that. It has been happening for about one month.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided

"},"Conversation:conversation:101511":{"__typename":"Conversation","id":"conversation:101511","solved":false,"topic":{"__ref":"ForumTopicMessage:message:101511"},"lastPostingActivityTime":"2023-02-23T06:07:32.000-08:00","lastPostTime":"2023-02-23T06:07:32.000-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:101511":{"__typename":"ModerationData","id":"moderation_data:101511","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:101511_1":{"__typename":"Revision","id":"revision:101511_1","lastEditTime":"2023-02-09T10:45:32.000-08:00"},"ForumReplyMessage:message:101512":{"__typename":"ForumReplyMessage","id":"message:101512","conversation":{"__ref":"Conversation:conversation:101511"},"author":{"__ref":"User:user:17244"},"revisionNum":1,"uid":101512,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Problem with 1Password in Chrome","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:101512"},"parent":{"__ref":"ForumTopicMessage:message:101511"},"body":"

Hey @Aphex,

\n\n

I'm sorry for the trouble, it sounds like you might be running into an issue our developers are currently investigating. For now, I recommend trying the following to see if it helps:

\n\n
    \n
  1. Open your browser.
    2. \n
  2. Right-click the 1Password icon in the browser's toolbar and select Settings.
    3. \n
  3. Under General, disable \"Integrate with 1Password app\".
    4. \n
  4. Under Accounts & Vaults, click the ( ⋮ ) three dots to sign out of your account.
    5. \n
  5. Click \"+ Sign in to a new account\" to sign back in.
    6. \n
  6. If you use the 1Password desktop app on your computer, go back to General and re-enable \"Integrate with 1Password app\".
    7. \n
\n\n

Let us know how you get on!

\n\n

ref: dev/core/core#19097

","body@stringLength":"794","rawBody":"

Hey @Aphex,

\n\n

I'm sorry for the trouble, it sounds like you might be running into an issue our developers are currently investigating. For now, I recommend trying the following to see if it helps:

\n\n
    \n
  1. Open your browser.
    2. \n
  2. Right-click the 1Password icon in the browser's toolbar and select Settings.
    3. \n
  3. Under General, disable \"Integrate with 1Password app\".
    4. \n
  4. Under Accounts & Vaults, click the ( ⋮ ) three dots to sign out of your account.
    5. \n
  5. Click \"+ Sign in to a new account\" to sign back in.
    6. \n
  6. If you use the 1Password desktop app on your computer, go back to General and re-enable \"Integrate with 1Password app\".
    7. \n
\n\n

Let us know how you get on!

\n\n

ref: dev/core/core#19097

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