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Forum Discussion

System

Super Contributor

3 years ago

QR Code scanning not working

This discussion was created from comments split from: "QR code Detection Failed" message attempting to scan QR.

browser extension

Former Member

3 years ago

thank you for looking into this 1P_Tommy - I tried blowing up the QR code using those keyboard shortcuts and it didn't work. I also tried adding the one-time passcode field (both the one time code and URL it gives me when I click 'can't scan image?') and I get an error with both. This is quite frustrating. You would think MSFT authenticator is a popular authentication that is added to 1password, but I guess not.

Do you have a support line I can call into to do remote screen sharing with? Or can I screen share with you so we can triage it together?

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\n\n

Do you have a support line I can call into to do remote screen sharing with? Or can I screen share with you so we can triage it together?
\n

","body@stringLength":"1803","rawBody":"

thank you for looking into this - I tried blowing up the QR code using those keyboard shortcuts and it didn't work. I also tried adding the one-time passcode field (both the one time code and URL it gives me when I click 'can't scan image?') and I get an error with both. This is quite frustrating. You would think MSFT authenticator is a popular authentication that is added to 1password, but I guess not.

\n\n

Do you have a support line I can call into to do remote screen sharing with? Or can I screen share with you so we can triage it together?
\n

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