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System
Super Contributor
3 years ago

QR Code scanning not working

This discussion was created from comments split from: "QR code Detection Failed" message attempting to scan QR.
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Former Member's avatar
Former Member
3 years ago

Update - I figured this out for anyone that runs into issues with setting up MSFT authenticator using 1password. I navigated to https://mysignins.microsoft.com/security-info, clicked add sign-in method under security info, then clicked 'I want to use a different authenticator app' (very important step). finally, I downloaded the 1password mobile app and scanned the QR code that way and it recognized the one-time password.

Hope this helps others.

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scanning not working","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:112540"},"parent":{"__ref":"ForumTopicMessage:message:112532"},"body":"

Update - I figured this out for anyone that runs into issues with setting up MSFT authenticator using 1password. I navigated to https://mysignins.microsoft.com/security-info, clicked add sign-in method under security info, then clicked 'I want to use a different authenticator app' (very important step). finally, I downloaded the 1password mobile app and scanned the QR code that way and it recognized the one-time password.

\n\n

Hope this helps others.

","body@stringLength":"465","rawBody":"

Update - I figured this out for anyone that runs into issues with setting up MSFT authenticator using 1password. I navigated to https://mysignins.microsoft.com/security-info, clicked add sign-in method under security info, then clicked 'I want to use a different authenticator app' (very important step). finally, I downloaded the 1password mobile app and scanned the QR code that way and it recognized the one-time password.

\n\n

Hope this helps others.

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