1Password TeamHey extensioncord,
I'm sorry for the trouble you are having with 1Password in the browser. I think it would be useful if we could take a closer look at some logs and what may be going wrong.
I'd like to ask you to send over a console log from your browser as well as a diagnostics report:
Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Is there a way to improve the performance of the browser extensions?
\n\nSince version 8.7 (when I started using 1Password 8) and continuing through 8.9.10 (current version), the performance of the browser extensions has been frustrating. Unlocking via the extension takes 5-30 seconds, and then another 5-30 seconds for the field fill menu to be functional (i.e. the menu doesn't allow selection, or selection doesn't do anything). I suspect this is due to the number of accounts I have (22) signed in. Unlocking and login item display was immediate with version 7.9.4 with the same number of accounts.
\n\nAdditionally, the extensions regularly lose contact with the app or background process that identifies whether they are locked or unlocked. I can have the window for the app visibly unlocked, but Chrome will say it's locked and Safari will be unlocked. Restarting the browser that has the wrong status solves the problem, but this is not inefficient and is often a problem, due to state and data loss from quitting. It happened with the 7.x app as well, but not nearly as frequently as with 1Password 8.
\n\nThere are still so many regressions (e.g. field re-ordering, but thanks for default vault), frequent app crashes (no crash log, just disappearing app window), and performance problems. Passkeys are interesting, but not as essential as basic performance and reliability.
\n\n1Password Version: 8.9.10
\nExtension Version: 2.4.1
\nOS Version: macOS 13.1
\nBrowser:_ Safari and Chrome
Is there a way to improve the performance of the browser extensions?
\n\nSince version 8.7 (when I started using 1Password 8) and continuing through 8.9.10 (current version), the performance of the browser extensions has been frustrating. Unlocking via the extension takes 5-30 seconds, and then another 5-30 seconds for the field fill menu to be functional (i.e. the menu doesn't allow selection, or selection doesn't do anything). I suspect this is due to the number of accounts I have (22) signed in. Unlocking and login item display was immediate with version 7.9.4 with the same number of accounts.
\n\nAdditionally, the extensions regularly lose contact with the app or background process that identifies whether they are locked or unlocked. I can have the window for the app visibly unlocked, but Chrome will say it's locked and Safari will be unlocked. Restarting the browser that has the wrong status solves the problem, but this is not inefficient and is often a problem, due to state and data loss from quitting. It happened with the 7.x app as well, but not nearly as frequently as with 1Password 8.
\n\nThere are still so many regressions (e.g. field re-ordering, but thanks for default vault), frequent app crashes (no crash log, just disappearing app window), and performance problems. Passkeys are interesting, but not as essential as basic performance and reliability.
\n\n1Password Version: 8.9.10
\nExtension Version: 2.4.1
\nOS Version: macOS 13.1
\nBrowser:_ Safari and Chrome
Hey extensioncord,
\n\nI'm sorry for the trouble you are having with 1Password in the browser. I think it would be useful if we could take a closer look at some logs and what may be going wrong.
\n\nI'd like to ask you to send over a console log from your browser as well as a diagnostics report:
\n\n\n\nPlease attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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I'm sorry for the trouble you are having with 1Password in the browser. I think it would be useful if we could take a closer look at some logs and what may be going wrong.
\n\nI'd like to ask you to send over a console log from your browser as well as a diagnostics report:
\n\n\n\nPlease attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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