Forum Discussion

forrests's avatar
forrests
New Contributor
4 months ago
Solved

Safari Extension all of a sudden stopped working properly

Everything was fine yesterday with Safari and the 1Password extension but today when I started 1Password by clicking  the icon and logged in my password, the window that popped up is empty.  I can't ...
browser extension
  • 1P_SimonH's avatar
    1P_SimonH
    4 months ago

    Hi all,

    Version 8.10.81 of the Safari extension is now available and should resolve this issue. I appreciate everyone reporting this and patience with the resolution!

phred's avatar
phred
New Contributor
4 months ago

Having the very same issue and have done the same corrective measures. Unfortunately this is not the only issue I've had recently with 1Password Safari extension.

  • forrests's avatar
    forrests
    New Contributor
    4 months ago

    For me this started today......were you having problems before?   Because I read that today there is a new beta release of the extension and maybe that has something to do with the extension not working any longer?  I did do a re-install of the extension after I uninstalled it, so maybe I have the beta release and that is not working properly???  I now have extension: 8.10.80.23    I don't know if that is the beta or an older extension.....but in any case this all happened overnight!

     

    • 1P_SimonH's avatar
      1P_SimonH
      Icon for Community Manager rankCommunity Manager
      4 months ago

      Hi forrests​ and phred​,

      I’m sorry that you’re running into an issue where saved items don't appear in 1Password's popover window in the browser when you’re on a new tab/window in Safari. I know that's very inconvenient! 

      Our developers are aware of the issue and have identified the root cause. A fix should be available in a future release very soon.

      For the time being, until a fix is released, you can open the website in a new Safari tab or window and your items will appear in 1Password's popover window there.

      #38227

      • forrests's avatar
        forrests
        New Contributor
        4 months ago

        Thanks for the reply......but I don't understand "For the time being, until a fix is released, you can open the website in a new Safari tab or window and your items will appear in 1Password's popover window there."

        I opened a new browser tab and still 1Password acts the same in respect to the popover 1password window.  I need to have some "1password" based tab open for the popover window to work in my original  or new browser tab.  This includes having "settings" open or even "this forum open" in another tab.  Then things begin to work with the original browser tab or the newly opened  browser tab.  So I hope they are working on this problem with all the correct parameters taken into account!   

        Thanks