Forum Discussion

jorik

New Contributor

11 months ago

Safari extension broken for me and colleague for a while now

browser extension

1P_Dave

Moderator

11 months ago

jorik

Thank you for posting the Support ID! I can confirm that your email made it to the right team and that you'll receive a reply via email as soon as possible.

To prevent duplication of efforts I'll close this thread.

-Dave

ref: LXC-59744-798

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extension broken for me and colleague for a while now","id":"message:116576","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:116576","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:9957"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:116576"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:116576"},"body@stripHtml({\"truncateLength\":200})":" Hi all, I'm not sure if we're the only ones, but we are getting a bit frustrated with the 1Password Safari extension. I have been using 1Password since 2007 or so and it was always a super nice solut...","body@stringLength":"3201","rawBody":"

Hi all, I'm not sure if we're the only ones, but we are getting a bit frustrated with the 1Password Safari extension. I have been using 1Password since 2007 or so and it was always a super nice solution first and foremost for my Apple devices. But recently, the integration with Safari is super unreliable.

\n\n

It seems to stop working properly almost every time I want to use 1Password from a browser. As far as we know, we don't have any strange macOS configuration so it is really surprising it is an issue we are seeing on 4 Mac's. I have 2 MacBook Pro's (MBP 2017 running macOS 13 and a MBP 2023 running macOS 14), and a Mac mini (2018 running macOS 14) and my colleague has a MacBook Air (2024 running macOS 14). Every time we try to login to a website and the extension does not work, we see the 1P logo in the username field and nothing happens when you click on it.

\n\n

I have found that I can get the extension to work again, by opening the Web Extension Background Content window and refreshing it with Cmd+R. Then I see a \"Initializing 1Password\" item in the Console log and immediately the extension springs back to life. So the problem is not with the 1Password Desktop app, since I never have to restart that one.

\n\n

We do use multiple profiles and as such there is a 1Password extension active under my Personal and my Work profile.

\n\n

Could it be that we face this issue, since we have a 1password.eu account? Maybe the extension does something not so reliable when it needs to connect to our business v****y.1password.eu and the personal my.1password.eu domains?

\n\n

I have attached some screenshots that I faced today:

\n\n

When the extension was not working and showing 1Password had to be unlocked

\n\n

I opened the Web Extension Background Content for the Safari Profile I'm using and cleared it and clicked on the 1P logo a few times:
\n

\n\n

Then I Cmd+R the window:
\n

\n\n

And then I could use it again properly.

\n\n

1Password Version: 8.10.36
\nExtension Version: 2.26.1
\nOS Version: 14.6
\nBrowser: Safari

\n","kudosSumWeight":0,"postTime":"2024-08-05T05:34:56.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTY1NzYtNDU4NGk2QkQ1NzY0QkJEMUZDRTU3?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTY1NzYtNDU4NWk5RUJDMzY4OEE3MEEzNDYy?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTY1NzYtNDU4N2kzQjRENzlFMEFFOThDNkVE?revision=1\"}"}}],"totalCount":3,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:116576_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":62},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

\n\n

We do use multiple profiles and as such there is a 1Password extension active under my Personal and my Work profile.

\n\n

I have attached some screenshots that I faced today:

\n\n

When the extension was not working and showing 1Password had to be unlocked

\n\n

I opened the Web Extension Background Content for the Safari Profile I'm using and cleared it and clicked on the 1P logo a few times:
\n

\n\n

Then I Cmd+R the window:
\n

\n\n

And then I could use it again properly.

\n\n

1Password Version: 8.10.36
\nExtension Version: 2.26.1
\nOS Version: 14.6
\nBrowser: Safari

"},"Conversation:conversation:116576":{"__typename":"Conversation","id":"conversation:116576","solved":false,"topic":{"__ref":"ForumTopicMessage:message:116576"},"lastPostingActivityTime":"2024-08-07T07:02:21.000-07:00","lastPostTime":"2024-08-07T07:02:21.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:116576":{"__typename":"ModerationData","id":"moderation_data:116576","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTY1NzYtNDU4NGk2QkQ1NzY0QkJEMUZDRTU3?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTY1NzYtNDU4NGk2QkQ1NzY0QkJEMUZDRTU3?revision=1","title":"hmy7uyzreekn.png","associationType":"BODY","width":1753,"height":1442,"altText":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTY1NzYtNDU4NWk5RUJDMzY4OEE3MEEzNDYy?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTY1NzYtNDU4NWk5RUJDMzY4OEE3MEEzNDYy?revision=1","title":"sde7y3sz2kwz.png","associationType":"BODY","width":760,"height":1204,"altText":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTY1NzYtNDU4N2kzQjRENzlFMEFFOThDNkVE?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTY1NzYtNDU4N2kzQjRENzlFMEFFOThDNkVE?revision=1","title":"eru3lk9zvg6t.png","associationType":"BODY","width":804,"height":1248,"altText":null},"Revision:revision:116576_1":{"__typename":"Revision","id":"revision:116576_1","lastEditTime":"2024-08-05T05:34:56.000-07:00"},"ForumReplyMessage:message:116579":{"__typename":"ForumReplyMessage","id":"message:116579","conversation":{"__ref":"Conversation:conversation:116576"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:116576/message:116579","revisionNum":1,"uid":116579,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Safari extension broken for me and colleague for a while now","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:116579"},"parent":{"__ref":"ForumTopicMessage:message:116576"},"body":"

jorik

\n\n

Thank you for posting the Support ID! I can confirm that your email made it to the right team and that you'll receive a reply via email as soon as possible.

\n\n

To prevent duplication of efforts I'll close this thread.

\n\n

-Dave

\n\n

ref: LXC-59744-798

","body@stringLength":"512","rawBody":"

\n\n

Thank you for posting the Support ID! I can confirm that your email made it to the right team and that you'll receive a reply via email as soon as possible.

\n\n

To prevent duplication of efforts I'll close this thread.

\n\n

-Dave

\n\n

ref: LXC-59744-798

\n","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-08-07T07:02:21.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:116579_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":0},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1749758830405":{"__typename":"CachedAsset","id":"theme:customTheme1-1749758830405","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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