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Forum Discussion
kyryl
2 years agoNew Contributor
Safari extension regularly stops working until "Integrate the extension with desktop" is retriggered
Environment:
- macOS, Safari, 1Password desktop app, 1Password safari extension.
Steps to reproduce:
- In Safari, usually after locking my laptop
- Little icon in the field stops being re...
1P_David
1Password Team
2 years agoHi kyryl, thanks for reaching out!
I'm sorry that you're experiencing trouble with 1Password for Safari. In order to best assist you, can you reproduce the behaviour on your device and send over some diagnostics, so that we can take a closer look:
- How to send a 1Password diagnostics report - 1Password for Mac (desktop app)
- Save a console log for 1Password in your Safari browser
Please attach the files to an email message addressed to support+forum@1password.com
with a link to this thread. After sending the email, you’ll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.
I look forward to hearing from you!
-David