Forum Discussion

keithah's avatar
keithah
New Contributor
3 years ago

Safari Extension stops working (shows up but can't see any logins)

My Safari extension randomly stops working every day or two, meaning the autofill doesn't work, when pressing the 1p icon on user/pass nothing happens, when pressing toolbar icon no usernames come up. I have to delete the '1p for safari' from applications, then reinstall from App Store, it shows up automatically enabled, so close the First Run window and then it works fine, for the next day or two then stops.
Rinse, repeat.

This has only started since 1p 8, 7 was fine.

1Password Version: 8.9.8
Extension Version: 2.41
OS Version: macOS 13.0
Browser:_ Safari

browser extension
  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey keithah,

    I'm sorry for the trouble you are having with 1Password in the browser. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!