Forum Discussion

olisturm's avatar
olisturm
New Contributor
2 years ago

Safari Mac extension doesn't activate or logs me out

I wonder if this is a problem that should be tracked in detail... basically, in recent weeks it's been rare for the extension to simply work correctly without any hassle. Here are two issues I se...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello, olisturm. Thank you for reaching out! I'm sorry to hear about the issue you're encountering with 1Password.

Based on what you shared, it sounds like you might be running into a known issue that we're tracking with 1Password for Safari. So that I can confirm you're running into the known issue, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

  • A link to this thread: https://1password.community/discussion/144880
  • Your forum username: olisturm
  • A console and diagnostics report when the issue occurs:
    • https://support.1password.com/cs/extension-console-log/
    • https://support.1password.com/diagnostics/

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to assisting you further.

-Evon

ref: dev/core/core#28250