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passwordsbeegon's avatar
passwordsbeegon
Occasional Contributor
2 years ago

Salesforce passkey not working as security key or built in authenticator

Anyone else run into issues recently with Salesforce using a passkey from 1Password? I had a passkey registered as a security key in Salesforce, but it also worked as a built in authenticator. ...
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1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello, passwordsbeegon. Thank you for writing in. I am sorry about the issue you are running into.

So that I can take a closer look at the issue you are experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/148476
  • Your forum username: passwordsbeegone
  • A browser console log: https://support.1password.com/cs/browser-console/
  • A video of the issue. If the file is too large to attach, let us know, and we can send you a secure upload link.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon