Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
Saving and filling issues on iOS and macOS
Between the desktop and mobile apps, quick access, extensions, and web, 1Password has the best UI and ease of access of any password manager I've tried.
But, I can't deny that as a daily user (sinc...
Hey Dave!
In regards to the HomeScreenView error, I opened the iOS app the other morning and the Home view didn't populate. Clicking another tab showed that message. A force quit and relaunch fixed the issue.
I typically use iOS, Safari on iOS, and Safari (primary) / Firefox / Chrome on Mac.
Some other issues I see regularly, some more often than others:
- 1P iOS app Home / Items view populates slowly after a few seconds
- Safari crashes when opening 1P extension preferences
- Browser extension won't open until browser is restarted (shows an error inside the extension panel)
- Autofill won't appear until page is reloaded - other tabs work fine
- Recently had an issue where all browser extensions were out of sync from the desktop app. The only way I could resolve at the time was to disable Desktop app integration in each extension. I uninstalled and reinstalled the apps and extension but it didn't solve the issue. It fixed itself over time.
- Today, changed a password on Microsoft on iOS Safari. 1P popped up to save the password. I chose Update existing item, but the new password was not reflected in 1Password when I looked.
I have multiple Macs, and I eventually see the same issues on each.
1P_Dave
Moderator
ModeratorI'm sorry for the delay in replying, thank you for the detailed description of the issues that you're seeing on your end. I'll reply below:
Safari crashes when opening 1P extension preferences
Is this just on your Mac? Or on iOS as well? If it's on your Mac then does Safari crash if, rather than opening settings through the pop-up, you right-click on the 1Password extension in the toolbar and then click Settings?
In regards to the HomeScreenView error, I opened the iOS app the other morning and the Home view didn't populate. Clicking another tab showed that message. A force quit and relaunch fixed the issue.
Thank you for letting me know. Let me know if you see the same issue again in the future.
- Browser extension won't open until browser is restarted (shows an error inside the extension panel)
- Autofill won't appear until page is reloaded - other tabs work fine
I suspect that you might be running into a known issue with 1Password in Safari. Can you tell me what the error message said? And is this on your Mac or on iOS?
- Recently had an issue where all browser extensions were out of sync from the desktop app. The only way I could resolve at the time was to disable Desktop app integration in each extension. I uninstalled and reinstalled the apps and extension but it didn't solve the issue. It fixed itself over time.
- Today, changed a password on Microsoft on iOS Safari. 1P popped up to save the password. I chose Update existing item, but the new password was not reflected in 1Password when I looked.
I'm sorry that you didn't see the same items on all of your devices. Are you still seeing inconsistencies? If you lock and unlock 1Password then does that resolve the issue? And can you tell me if you see a complete and correct copy of your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?
- 1P iOS app Home / Items view populates slowly after a few seconds
Does this happen every single time that you open and unlock 1Password for iOS? Can you confirm that you're running the latest versions of both 1Password and iOS: Find the version numbers for 1Password and your operating system
-Dave
Is this just on your Mac? Or on iOS as well? If it's on your Mac then does Safari crash if, rather than opening settings through the pop-up, you right-click on the 1Password extension in the toolbar and then click Settings?
1P_Dave Just on Mac. Safari does NOT crash if I right click the icon in the toolbar and click Settings! It does if I open it through the popup. That's great to know because now I can access those settings! Strangely - if I set up a new user account on the same Mac, opening Settings via the popup does works fine for some time. Eventually, it will start crashing. I'm not sure when though, because I've tried a bit of setup (adding my extensions, apps, etc) and it was still working.
In regards to the HomeScreenView error, I opened the iOS app the other morning and the Home view didn't populate. Clicking another tab showed that message. A force quit and relaunch fixed the issue.
1P iOS app Home / Items view populates slowly after a few seconds
I have a feeling these are related - it doesn't happen every time, but it seems to happen when 1P hasn't been opened in a while (ie. overnight). I think but I'm not sure (i'll investigate) - if I change tabs before 1P has populated, I end up with that error. (iOS 18.5, 1P 8.10.76 81076034)
I suspect that you might be running into a known issue with 1Password in Safari. Can you tell me what the error message said? And is this on your Mac or on iOS?
Yes, this seems to be the same issue that others are reporting with Safari for Mac as well where the extension eventually stops communicating?
Recently had an issue where all browser extensions were out of sync from the desktop app. The only way I could resolve at the time was to disable Desktop app integration in each extension. I uninstalled and reinstalled the apps and extension but it didn't solve the issue. It fixed itself over time.
I haven't had this issue since, thankfully, even with desktop app integration enabled again. If it ever occurs again, I can do some more deep diving.
Thank you!
