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Forum Discussion
Damnatus
4 years agoDedicated Contributor
[Solved] Windows Hello doesn't work after Account Password change (some further hassle setting up)
Hi,
after changing my Account Password I cannot bring Windows Hello to unlock 1Password.
I already have followed the suggestion posted https://support.1password.com/windows-hello/. Namely:
1...
1P_PeterG
Community Manager
4 years agoHi Damnatus, congrats on resolving the issue, and my apologies for not making it to the issue sooner.
Generally, we try to keep our response times in the forums and email about equal, but in case it's helpful I'd recommend emailing us first about an issue like this in the future, since we're most likely to figure it out by getting diagnostics from your device.
I understand that the issue is now resolved by uninstalling (and I assume, reinstalling?) the app, but of course if anything further comes up, let us know and we'll be happy to help out.