1Password Classic Extension for Chrome has stopped working - Update - Now it's OK
I use the licensed version of 1Password 7 on my Mac. My 1Password Classic Extension for Chrome has stopped working. I removed it from Chrome, downloaded and reinstalled it, and it is still not work...
Thank you, I've located your email and one of my colleagues will send you a reply as soon as possible. Since we have a communications channel open via email now, I'm closing this thread to keep the conversation in one place.
Are you able to unlock your Mac using Touch ID? If you're able to, I'd suggest resetting the 1Password 8 for Mac app to see if it helps resolve the issue. Please be sure that all your data is available at my.1Password.com (in a web browser) before you reset the app.
That definitely doesn't sound right, you shouldn't be running into constant issues with Touch ID. The next time that the issue occurs please send an email to support+forum@1Password.com so that our support team can investigate further. 🙂
Suggestion... If this issue is fairly common among 1P users (it is for me), I suggest you add it to your list of common issues so people can see how to deal with it faster and easier... I seem to encounter routine issues these days with TouchID on one of more of my 3 M1 Macbook Airs. I don't get what's going on, but it's an issue the keeps occurring.
I fixed it by deleting the 1Password item in my Keychain file: "com.1password.core-biometric-unlock".
FYI... I've read many prior support requests here for this particular issue and have not seen anyone suggest this specific remedy. I did see a suggestion to delete the ENTIRE Keychain data file. That seemed excessive to me. I just deleted the 1Password biometric-unlock file in Keychain and Voila! TouchID and my Watch are working again to unlock 1P.
My TouchID and Apple Watch settings in 1Password are grey'd out again. I followed your instructions carefully and they are still grey'd out. What's next?
Thanks, Dave! I think I found the source of this issue. Touch ID has not been working hardly at all for unlocking my computer for the couple of weeks. Same for opening anything with my Apple Watch. So, I finally called Apple Tech support. The person had me re-build my finger prints in Touch ID. After a couple of tries, it started working again. When I got your message, I did a full shut-down and restarted as you suggested and... voila! My 1Password Touch ID setting and Apple Watch setting are both working again. I tested both multiple times and did not have to do anything further with 1P settings.
I'm sorry that both Touch ID and Apple Watch unlock aren't working for 1Password on your Mac. Let's focus on Touch ID and then I can help you with Apple Watch unlock as well once the first issue is resolved. Can you please try the following steps in order:
Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
Open and unlock 1Password for Mac.
Choose Apple menu  > System Settings, then click Touch ID & Password.
Turn off all of the features, then turn all of them back on again.
Go back to 1Password and choose 1Password > Settings from the menu bar.
Click the Security icon, then turn on "Touch ID".
Lock 1Password by choosing 1Password > Lock from the menu bar.
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has broken 1Password in Safari","id":"message:53055","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:53055","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:53055"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:53055"},"body@stripHtml({\"truncateLength\":200})":" I know it's beta, but I just wanted to make sure it's something that is on folks' radar. \n\n Currently, the 1Password icon sometimes doesn't show up in a password field. 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I know it's beta, but I just wanted to make sure it's something that is on folks' radar.
\n\n
Currently, the 1Password icon sometimes doesn't show up in a password field. When it does, it does nothing. No usernames/passwords drop down.
\n\n
The latest issue is the 1Password icon in the menu bar on Safari is locked and just says \"Loading...\"
\n\n
I do have Profiles enabled, so I'm not sure if that is what broke it, but either way on the latest Sonoma, 1Password in Safari does not work for me.
"},"Conversation:conversation:53055":{"__typename":"Conversation","id":"conversation:53055","solved":false,"topic":{"__ref":"ForumTopicMessage:message:53055"},"lastPostingActivityTime":"2023-09-28T13:14:05.000-07:00","lastPostTime":"2023-09-28T13:14:05.000-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:53055":{"__typename":"ModerationData","id":"moderation_data:53055","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:53055_1":{"__typename":"Revision","id":"revision:53055_1","lastEditTime":"2023-09-20T08:34:16.000-07:00"},"ForumReplyMessage:message:53060":{"__typename":"ForumReplyMessage","id":"message:53060","conversation":{"__ref":"Conversation:conversation:53055"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:53055/message:53060","revisionNum":1,"uid":53060,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Sonoma has broken 1Password in Safari","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:53060"},"parent":{"__ref":"ForumTopicMessage:message:53055"},"body":"
@mattcorkum
\n\n
Thank you, I've located your email and one of my colleagues will send you a reply as soon as possible. Since we have a communications channel open via email now, I'm closing this thread to keep the conversation in one place.
\n\n
-Dave
\n\n
ref: KVT-11499-639
","body@stringLength":"336","rawBody":"
@mattcorkum
\n\n
Thank you, I've located your email and one of my colleagues will send you a reply as soon as possible. Since we have a communications channel open via email now, I'm closing this thread to keep the conversation in one place.
\n\n
-Dave
\n\n
ref: KVT-11499-639
\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-09-28T13:14:05.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:53060_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1750925668977":{"__typename":"CachedAsset","id":"theme:customTheme1-1750925668977","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Moderator
Alvin_L_1P1Password Team
