Forum Discussion

Former Member's avatar
Former Member
4 years ago

standard email autofill not working

here's an example ... happens often especially when just trying to give an email to subscribe to something. Once saved on sites it works for login, but is not working in these scenarios. ...
browser extension
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @atmasphere:

It looks like this is a newsletter type form, rather than a sign up page. Since 1Password in the browser is not recognizing this page to fill in your email, can you share the page's URL with us? Alternatively, sending us the page's structure would also help:

  1. Get to the form on the page.
  2. Right click the 1Password extension icon on the top right corner of the browser and select "Help" -> "Collect page structure".
  3. Send us the structure in a text/doc file to support+extensions@1password.com alongside a short description and a link to this discussion :)

As a workaround in the meantime, opening the 1Password pop-up, and selecting Autofill on your Identity item should work:

Jack