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MacDanny's avatar
MacDanny
New Contributor
3 years ago

Starting about a month back, I now have to enter my master PW each time I want to use 1 PW in Safari

Starting about a month back, I now have to enter my master PW each time I want to use 1 PW in Safari, even with the app open and unlocked. I have the Macbook Pro with the fingerprint reader, and prio...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello MacDanny! 👋

I'm sorry that you're being prompted for your account password more often than expected. As a start, can you update to the latest version of the desktop app (8.10.6) since it looks like you're running an older version: How to keep 1Password up to date

Once updated, try these steps:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Application folder.
  4. Open your web browser.

If that still doesn't resolve the issue then let me know. 🙂

-Dave