Forum Discussion

Former Member's avatar
Former Member
3 years ago

Still using old password in browser

I updated my password using the app. The browser is still showing the old password (clicking the 1Password icon in the toolbar, then "Reveal"). Clicking on Edit in the toolbar dropdown takes me back ...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
3 years ago

Hey @Llanfar,

Thanks for following up. I'm sorry to hear about the troubles with 1Password not syncing.

We might need to take a closer look at the issue. Could you reproduce the issue and then email the following diagnostics addressed to mailto:support+forum@1password.com so we can take a closer look?

  • The extension console log: https://support.1password.com/cs/extension-console-log/
  • A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to the email message.

With your email please include:
* A link to this thread: https://1password.community/discussion/136675/still-using-old-password-in-browser
* Your forum username: Llanfar

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to assisting you further, @Llanfar!