Forum Discussion

tomasz's avatar
tomasz
New Contributor
5 months ago

stopping 1password asking to update a login for Security Token.

Is there a way to stop 1password trying to update a login for a single item, specifically for logins that require a OTP/security token? Each time I login to my bank 1password keeps trying to update ...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello tomasz​! 👋

I'm sorry that 1Password is incorrectly asking to update your password on a webpage. So that we can get this fixed, could you please send the page structure of the webpage in question to our support team? Follow these steps:

  1. Open the website in question until you can see the OTP field that you're referring to.
  2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.


Attach the resulting JSON file to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/stopping-1password-asking-to-update-a-login-for-security-token-/159627 
  • Your forum username: tomasz
  • A link to the affected webpage.
  • Please do not post the file here on the forum. 


You should receive an automated reply from our BitBot assistant with a Support ID number. **Please post that number here**. Thanks very much!

-Dave