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Former Member's avatar
Former Member
3 years ago

Suggested password will not copy nor fill in the password box

I'm having this issue with Chrome 111.0.5563.146 on MacOS ventura Version 13.3 (22E252) and 1Password for Mac 8.10.3 (81003012) and 1Password chrome extension 2.8.1. I can see the suggested, genera...
browser extension
Former Member's avatar
Former Member
3 years ago

Hey @phemchan

I'm sorry for the trouble you're seeing in Chrome, and apologize for the disruption in your workflow.

Based on what you've shared, you are likely running into a known issue our team is actively investigating. I've added your case as an affected user there, for tracking purposes. It's possible the 1Password extension in Chrome is having some trouble communicating with our server properly. Could you try the following and see if it improves the behaviour you're seeing?

  1. Right click the 1Password icon in Chrome's toolbar, and select 'Lock'.
  2. Wait a few seconds, left click the locked 1Password icon, then enter your account password and unlock the extension once more.
  3. Test things out again.

Additionally, I have a couple questions if you don't mind:

  • When you unlock the 1Password for Mac app (desktop app), does the browser extension in Chrome unlock along with it? Or do they need to be unlocked separately?
  • Do you use two-factor authentication for your 1Password account? If so, what 2FA provider do you use?

I look forward to hearing. Cheers!

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password will not copy nor fill in the password box","id":"message:116471","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:116471"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:116471"},"body@stripHtml({\"truncateLength\":200})":" I'm having this issue with Chrome 111.0.5563.146 on MacOS ventura Version 13.3 (22E252) and 1Password for Mac 8.10.3 (81003012) and 1Password chrome extension 2.8.1. \nI can see the suggested, genera...","body@stringLength":"679","rawBody":"

I'm having this issue with Chrome 111.0.5563.146 on MacOS ventura Version 13.3 (22E252) and 1Password for Mac 8.10.3 (81003012) and 1Password chrome extension 2.8.1.
\nI can see the suggested, generated password but it will not fill in the password box nor can I copy it.
\nThen if I generate a password elsewhere and try to save the new login in 1password, using the 'Save in 1Password' button that appears on new websites, I see the error, 'Unable to Save item'. This may be two different issues.

\n\n
\n\n

1Password Version: 8.10.3 81003012
\nExtension Version: 2.8.1
\nOS Version: 13.3 (22E252)
\nBrowser:_ Chrome

\n","kudosSumWeight":0,"postTime":"2023-04-04T10:27:38.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:116471_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":118},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I'm having this issue with Chrome 111.0.5563.146 on MacOS ventura Version 13.3 (22E252) and 1Password for Mac 8.10.3 (81003012) and 1Password chrome extension 2.8.1.
\nI can see the suggested, generated password but it will not fill in the password box nor can I copy it.
\nThen if I generate a password elsewhere and try to save the new login in 1password, using the 'Save in 1Password' button that appears on new websites, I see the error, 'Unable to Save item'. This may be two different issues.

\n\n
\n\n

1Password Version: 8.10.3 81003012
\nExtension Version: 2.8.1
\nOS Version: 13.3 (22E252)
\nBrowser:_ Chrome

"},"Conversation:conversation:116471":{"__typename":"Conversation","id":"conversation:116471","solved":false,"topic":{"__ref":"ForumTopicMessage:message:116471"},"lastPostingActivityTime":"2023-05-11T12:25:44.000-07:00","lastPostTime":"2023-05-11T12:25:44.000-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:116471":{"__typename":"ModerationData","id":"moderation_data:116471","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:116471_1":{"__typename":"Revision","id":"revision:116471_1","lastEditTime":"2023-04-04T10:27:38.000-07:00"},"ForumReplyMessage:message:116472":{"__typename":"ForumReplyMessage","id":"message:116472","conversation":{"__ref":"Conversation:conversation:116471"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":116472,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Suggested password will not copy nor fill in the password box","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:116472"},"parent":{"__ref":"ForumTopicMessage:message:116471"},"body":"

Hey @phemchan

\n\n

I'm sorry for the trouble you're seeing in Chrome, and apologize for the disruption in your workflow.

\n\n

Based on what you've shared, you are likely running into a known issue our team is actively investigating. I've added your case as an affected user there, for tracking purposes. It's possible the 1Password extension in Chrome is having some trouble communicating with our server properly. Could you try the following and see if it improves the behaviour you're seeing?

\n\n
    \n
  1. Right click the 1Password icon in Chrome's toolbar, and select 'Lock'.
    2. \n
  2. Wait a few seconds, left click the locked 1Password icon, then enter your account password and unlock the extension once more.
    3. \n
  3. Test things out again.
    4. \n
\n\n

Additionally, I have a couple questions if you don't mind:

\n\n\n\n

I look forward to hearing. Cheers!

","body@stringLength":"1169","rawBody":"

Hey @phemchan

\n\n

I'm sorry for the trouble you're seeing in Chrome, and apologize for the disruption in your workflow.

\n\n

Based on what you've shared, you are likely running into a known issue our team is actively investigating. I've added your case as an affected user there, for tracking purposes. It's possible the 1Password extension in Chrome is having some trouble communicating with our server properly. Could you try the following and see if it improves the behaviour you're seeing?

\n\n
    \n
  1. Right click the 1Password icon in Chrome's toolbar, and select 'Lock'.
    2. \n
  2. Wait a few seconds, left click the locked 1Password icon, then enter your account password and unlock the extension once more.
    3. \n
  3. Test things out again.
    4. \n
\n\n

Additionally, I have a couple questions if you don't mind:

\n\n\n\n

I look forward to hearing. Cheers!

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-04-04T17:28:18.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:116472_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1746523032796":{"__typename":"CachedAsset","id":"theme:customTheme1-1746523032796","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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