Forum Discussion

Former Member's avatar
Former Member
3 years ago

Touch ID not working for Chrome Extension

Hi,
I've downloaded 1password 8 desktop for Mac and 1password Chrome extension on my M2 Macbook Air 2022 on Ventura.

I've tried
* restarting my laptop
* turning Apple Touch ID settings all off and on
* turning 1Password Touch ID settings on and off
* removing 1password extension from Chrome, quitting 1password desktop and restarting, then restarting 1password desktop and reinstalling the Chrome extension
* removing desktop app and reinstalling

Nothing woks. The only thing I haven't tried is updating to Ventura 13.3.1 released two days ago, but this issue has been happening for 2 weeks now.

Also, the "Send Diagnostics" button on the desktop app doesn't work. I clicked it and nothing happens and I never get the "reveal" option.

At a loss of what to do here.

Thanks for the help in advance!


1Password Version: 8.10.3
Extension Version: 2.9.0
OS Version: macOS 13.0
Browser:_ Chrome

11 Replies

  • Former Member's avatar
    Former Member

    Hi @ipp, sorry to hear about the issues that you're seeing. Just to check, are you able to unlock the 1Password desktop app with Touch ID? Does the issue also affect the app, or does it only affect the extension?