Forum Discussion

lightcam's avatar
lightcam
New Contributor
2 years ago

Touch ID not working Google Chrome (works on Safari)

Hi all, Touch ID is not working on Google Chrome, however it works fine on Safari. I've gone through all settings and can't work out how to fix the issue. Can anyone suggest a fix please? Th...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hey lightcam, thank you for writing in.

I'm sorry to hear that 1Password isn't working properly with your browser. It sounds like communication between 1Password in the browser and the 1Password for Mac app is not working as expected.

I noticed the version of 1Password installed on your device is not up to date. Does updating the 1Password desktop app improve the behaviour?

Additionally, I'd like to mention that 1Password 7 is no longer officially supported. If updating doesn't fix the issue then I recommend upgrading to 1Password 8 since that is the latest version: https://support.1password.com/upgrade/.

Let me know how that goes.

-Evon