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lightcam
New Contributor
2 years ago

Touch ID not working Google Chrome (works on Safari)

Hi all, Touch ID is not working on Google Chrome, however it works fine on Safari. I've gone through all settings and can't work out how to fix the issue. Can anyone suggest a fix please? Th...
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lightcam's avatar
lightcam
New Contributor
2 years ago

1P_Evon ,
I'm getting error messages when trying to upgrade. I downloaded version 8 and opened it. The software is telling me to update version 7 before moving to version 8... and also telling me to log out of 1Password, which is already closed (and quit).

I'm not sure what to do next???

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ID not working Google Chrome (works on Safari)","id":"message:94624","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:94624","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:8037"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:94624"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:94624"},"body@stripHtml({\"truncateLength\":200})":" Hi all, \n\n Touch ID is not working on Google Chrome, however it works fine on Safari. \n\n I've gone through all settings and can't work out how to fix the issue. Can anyone suggest a fix please? \n\n Th...","body@stringLength":"435","rawBody":"

Hi all,

\n\n

Touch ID is not working on Google Chrome, however it works fine on Safari.

\n\n

I've gone through all settings and can't work out how to fix the issue. Can anyone suggest a fix please?

\n\n

Thank you

\n\n
\n\n

1Password Version: 1Password 7 Version 7.8 (70800001)
\nExtension Version: 2.21.0
\nOS Version: Apple M1 MacOS14.3.1 (23D60)
\nBrowser: Chrome

\n","kudosSumWeight":0,"postTime":"2024-03-25T14:40:26.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:94624_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":168},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hi all,

\n\n

Touch ID is not working on Google Chrome, however it works fine on Safari.

\n\n

I've gone through all settings and can't work out how to fix the issue. Can anyone suggest a fix please?

\n\n

Thank you

\n\n
\n\n

1Password Version: 1Password 7 Version 7.8 (70800001)
\nExtension Version: 2.21.0
\nOS Version: Apple M1 MacOS14.3.1 (23D60)
\nBrowser: Chrome

"},"Conversation:conversation:94624":{"__typename":"Conversation","id":"conversation:94624","solved":false,"topic":{"__ref":"ForumTopicMessage:message:94624"},"lastPostingActivityTime":"2024-03-28T06:07:20.000-07:00","lastPostTime":"2024-03-28T06:07:20.000-07:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:94624":{"__typename":"ModerationData","id":"moderation_data:94624","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:94624_1":{"__typename":"Revision","id":"revision:94624_1","lastEditTime":"2024-03-25T14:40:26.000-07:00"},"ForumReplyMessage:message:94627":{"__typename":"ForumReplyMessage","id":"message:94627","conversation":{"__ref":"Conversation:conversation:94624"},"author":{"__ref":"User:user:8037"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:94624/message:94627","revisionNum":1,"uid":94627,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Touch ID not working Google Chrome (works on Safari)","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:94627"},"parent":{"__ref":"ForumTopicMessage:message:94624"},"body":"

1P_Evon ,
\nI'm getting error messages when trying to upgrade. I downloaded version 8 and opened it. The software is telling me to update version 7 before moving to version 8... and also telling me to log out of 1Password, which is already closed (and quit).

\n\n

I'm not sure what to do next???

\n\n

","body@stringLength":"849","rawBody":"

,
\nI'm getting error messages when trying to upgrade. I downloaded version 8 and opened it. The software is telling me to update version 7 before moving to version 8... and also telling me to log out of 1Password, which is already closed (and quit).

\n\n

I'm not sure what to do next???

\n\n

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