Forum Discussion

Former Member

4 years ago

Touch ID not working in Firefox 98.0.2 on MAC

Touch ID worked a few days ago until I updated the browser to 98.0.2 https://www.screencast.com/t/GQILNPcP. Now I get the command + period prompt and am then asked to fill in the password instead of ...

browser extension

kevin_li

1Password Team

4 years ago

Hello @charango622 ,

I'm sorry that 1Password didn't work as expected with the update of Firefox. Would you please try the following steps and let me know if this resolves the issue for you?

Quit Firefox by two-finger clicking (control + click) its icon in the Dock area and selecting Quit.
Quit the 1Password desktop app completely by two-finger clicking the little 1Password icon on the top menu bar of your Mac (where the clock is) and selecting Quit 1Password Completely.
- Or, open 1Password and click inside the app to have it focused. Then, click 1Password 7 on the top-left corner beside  and choose Quit 1Password Completely.
Open and unlock the 1Password desktop app again.
Open your Firefox browser and wait a few seconds to let the extension load. Then, click on the 1Password in the browser's icon in the toolbar to see if it is working correctly.

Usually, the steps above will resolve most of the issues related to the updates, whether it is from 1Password, the browser or macOS.

Let us know how it goes.

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\nOS Version: macOS 11.6

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\n\n

1Password Version: Not Provided
\nExtension Version: 2.3.2
\nOS Version: macOS 11.6

"},"Conversation:conversation:118266":{"__typename":"Conversation","id":"conversation:118266","solved":false,"topic":{"__ref":"ForumTopicMessage:message:118266"},"lastPostingActivityTime":"2022-04-01T13:57:31.000-07:00","lastPostTime":"2022-04-01T13:57:31.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:118266":{"__typename":"ModerationData","id":"moderation_data:118266","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:118266_1":{"__typename":"Revision","id":"revision:118266_1","lastEditTime":"2022-03-31T23:34:18.000-07:00"},"ForumReplyMessage:message:118267":{"__typename":"ForumReplyMessage","id":"message:118267","conversation":{"__ref":"Conversation:conversation:118266"},"author":{"__ref":"User:user:17044"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:118266/message:118267","revisionNum":1,"uid":118267,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Touch ID not working in Firefox 98.0.2 on MAC","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:118267"},"parent":{"__ref":"ForumTopicMessage:message:118266"},"body":"

Hello @charango622 ,

\n\n

I'm sorry that 1Password didn't work as expected with the update of Firefox. Would you please try the following steps and let me know if this resolves the issue for you?

\n\n

Quit Firefox by two-finger clicking (control + click) its icon in the Dock area and selecting Quit.
Quit the 1Password desktop app completely by two-finger clicking the little 1Password icon on the top menu bar of your Mac (where the clock is) and selecting Quit 1Password Completely.
\n\n
- Or, open 1Password and click inside the app to have it focused. Then, click 1Password 7 on the top-left corner beside  and choose Quit 1Password Completely.
Open and unlock the 1Password desktop app again.
Open your Firefox browser and wait a few seconds to let the extension load. Then, click on the 1Password in the browser's icon in the toolbar to see if it is working correctly.

\n\n

Usually, the steps above will resolve most of the issues related to the updates, whether it is from 1Password, the browser or macOS.

\n\n

Let us know how it goes.

","body@stringLength":"1214","rawBody":"

Hello @charango622 ,

\n\n

I'm sorry that 1Password didn't work as expected with the update of Firefox. Would you please try the following steps and let me know if this resolves the issue for you?

\n\n

Quit Firefox by two-finger clicking (control + click) its icon in the Dock area and selecting Quit.
Quit the 1Password desktop app completely by two-finger clicking the little 1Password icon on the top menu bar of your Mac (where the clock is) and selecting Quit 1Password Completely.
\n\n
- Or, open 1Password and click inside the app to have it focused. Then, click 1Password 7 on the top-left corner beside  and choose Quit 1Password Completely.
Open and unlock the 1Password desktop app again.
Open your Firefox browser and wait a few seconds to let the extension load. Then, click on the 1Password in the browser's icon in the toolbar to see if it is working correctly.

\n\n

Usually, the steps above will resolve most of the issues related to the updates, whether it is from 1Password, the browser or macOS.

\n\n

Let us know how it goes.

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